Lead, Remote Delivery Programs – Professional Services

Nearheal; Australia; Remote; AUD 140,000 - 190,000; Full time

Job summary

Docker’s Professional Services team seeks a Delivery Program Manager to drive end-to-end engagements for enterprise customers. You will translate technical and business requirements into scoped service engagements and manage them through delivery.

You will design repeatable service offerings, scope detailed SOWs, and unblock engagements with a bias for action, autonomy, and collaboration across Sales, Solutions, and Delivery partners.

Qualifications

• 8+ years of experience in technical program management or equivalent cross-functional roles.
• Experience delivering enterprise-scale implementations for B2B SaaS or infrastructure software.
• Ability to build programs and processes from scratch beyond optimization.

Responsibilities

• Deliver end-to-end engagement lifecycle from scoping to delivery and handoff.
• Manage customer engagements: governance cadences, milestones, risks, and dependencies.
• Create reusable delivery assets: playbooks, templates, reference architectures.

Skills

Technical program management

B2B SaaS delivery

Structured problem solving

Executive communication

Systems thinking

Tools

Salesforce

NetSuite

PSA tools

Looker

Tableau

Job description

Docker’s Professional Services team seeks a Delivery Program Manager to drive end-to-end engagements for enterprise customers. You will translate technical and business requirements into scoped service engagements and manage them through delivery.

You will design repeatable service offerings, scope detailed SOWs, and unblock engagements with a bias for action, autonomy, and collaboration across Sales, Solutions, and Delivery partners.