Lead Production Support for Workato & Cloud Integrations

XPT Software; Sydney; On-site; AUD 120,000 - 180,000; Full time

Job summary

XPT Software is seeking a Production Support Lead to own the day-to-day operations of enterprise-grade integration platforms (Workato, GoAnywhere MFT) for clients across Banking, Insurance, Telecom, Retail, and more from Sydney.

You will manage incidents, drive change requests, mentor an offshore team, coordinate with client stakeholders and development teams, ensure SLAs and data governance, and uphold security in AWS-based environments while keeping business continuity in focus.

Qualifications

• Strong experience supporting and administering Workato-based integration platforms in enterprise environments.
• Lead production support for integrations including GoAnywhere MFT and AWS-based hubs/events.
• Experience with incident, problem, and change management processes (ITIL).

Responsibilities

• Act as the primary client-facing support lead, providing regular service reviews and incident communications.
• Own and manage incident, problem, and change management processes with timely resolution.
• Ensure adherence to SLAs, OLAs and KPIs while maintaining customer satisfaction targets.
• Lead and mentor an offshore support team with technical guidance and performance oversight.
• Coordinate with client stakeholders, vendors and development teams to resolve complex issues.
• Monitor, troubleshoot, and optimize integration workflows across cloud-based components.
• Manage production deployments, release validations, and post-implementation support.
• Ensure platform security, data integrity, compliance, and governance standards.

Skills

Workato

GoAnywhere MFT

AWS

Incident management

Change management

ITIL processes

ServiceNow

Jira

Monitoring tools

Offshore team leadership

Tools

Workato

GoAnywhere MFT

AWS

ServiceNow

Jira

Job description

XPT Software is seeking a Production Support Lead to own the day-to-day operations of enterprise-grade integration platforms (Workato, GoAnywhere MFT) for clients across Banking, Insurance, Telecom, Retail, and more from Sydney.

You will manage incidents, drive change requests, mentor an offshore team, coordinate with client stakeholders and development teams, ensure SLAs and data governance, and uphold security in AWS-based environments while keeping business continuity in focus.