Senior Workato Integrations & Production Support Lead

XPT Software; Sydney; On-site; AUD 140,000 - 185,000; Full time

Job summary

XPT SoftwareAustralia PTY Ltd in Sydney seeks a Production Support Lead for Workato-based integrations. You will own production support for Workato integrations, GoAnywhere MFT, and AWS-driven platforms, ensuring high availability and service quality.

You will act as the primary client-facing lead, manage incidents, and coordinate with offshore teams and client stakeholders to drive timely resolutions and platform stability.

Qualifications

• Strong experience supporting and administering Workato-based integration platforms in enterprise environments.
• Lead production support for Workato integrations, GoAnywhere MFT, and AWS-based Integration Hub/Eventing platforms.
• Act as the primary client-facing support lead, providing regular service reviews, incident communications, and operational status updates.
• Own and manage incident, problem, and change management processes, ensuring timely resolution of production issues and minimizing business impact.
• Ensure all support activities adhere to defined SLAs, OLAs, and KPIs, maintaining agreed service levels and customer satisfaction targets.
• Lead and mentor an offshore support team, providing technical guidance, workload management, escalation support, and performance oversight.
• Coordinate with client stakeholders, business teams, vendors, and development teams to resolve complex integration and data flow issues.

Responsibilities

• Lead production support for Workato integrations and related platforms.
• Ensure high availability and business continuity through proactive monitoring.
• Coordinate with client stakeholders and internal teams to resolve complex issues.
• Monitor and optimize integration workflows and cloud components across the landscape.
• Oversee incident, problem, and change management processes to minimize disruption.

Skills

Workato Integrations

GoAnywhere MFT

AWS Services

Event-driven Architecture

Tools

ServiceNow

Jira

Job description

XPT SoftwareAustralia PTY Ltd in Sydney seeks a Production Support Lead for Workato-based integrations. You will own production support for Workato integrations, GoAnywhere MFT, and AWS-driven platforms, ensuring high availability and service quality.

You will act as the primary client-facing lead, manage incidents, and coordinate with offshore teams and client stakeholders to drive timely resolutions and platform stability.