Lead - Process Excellence

Australian Energy Market Operator; Melbourne; Hybrid; AUD 140,000 - 180,000; Full time

Benefits offered by this job

Flexible working

Professional development

Volunteering leave

Performance bonuses

Wellness program

Discounted health insurance

Gym perks

Employee Assistance Program

Job summary

Australian Energy Market Operator in Melbourne seeks a Lead – Process Excellence to build and lead the process excellence capability. You will map current processes, identify pain points, and design practical future-state solutions while leading a small team.

You will establish frameworks, governance and drive measurable improvements across the organisation through hands-on delivery and stakeholder collaboration.

Qualifications

• Strong hands-on experience in process excellence, continuous improvement, or operational excellence within a complex organisation.
• Demonstrated experience facilitating workshops and translating stakeholder input into practical process improvements.
• Strong capability across process mapping, process analysis, process redesign and continuous improvement methodologies.
• Experience establishing or working within process excellence frameworks, including governance and prioritisation.
• Excellent communication and influencing skills to build trusted relationships through change.
• Experience leading and coaching others while contributing to improvements.

Responsibilities

• Facilitate workshops with stakeholders to map current-state processes and design future-state solutions.
• Establish and embed the Process Excellence framework, governance, and capability-building activities.
• Lead process mapping, analysis and redesign initiatives to improve efficiency and stakeholder experiences.
• Build and prioritise a pipeline of improvement opportunities with quick wins and longer-term initiatives.
• Partner with senior leaders to understand process maturity, ownership and sustainable improvements.
• Lead and support a small Process Excellence team while contributing to delivery.

Skills

Process excellence

Workshop facilitation

Process mapping

Governance

Stakeholder management

Leadership

Job description

Australian Energy Market Operator – Melbourne VIC

AEMO is Australia’s independent energy system and market operator and system planner. AEMO’s purpose is to ensure safe, reliable and affordable energy today, and enable the energy transition for the benefit of all Australians. Australian governments are now committed to a net zero economy for Australia by 2050 and our vision is to enable this. We have the once-in-a-lifetime opportunity to co-design the future of our energy systems, and our core values revolve around character, commitment, and connection. Join us as we contribute to this significant transition in the energy sector.

About the role

Are you passionate about improving the way organisations work and turning complex processes into practical, better ways of working?

As Lead – Process Excellence, you’ll play a key role in building AEMO’s process excellence capability, working closely with teams across the organisation to understand how work gets done today, identify pain points and turn improvement opportunities into practical change.

This is a hands on leadership role where you’ll be actively facilitating workshops, mapping and analysing processes, designing future-state solutions and establishing the frameworks that will underpin process excellence across AEMO. You’ll also lead a small team of two, while remaining closely involved in the work yourself.

With plenty of opportunity to shape how the function evolves, this role is ideal for someone who enjoys rolling up their sleeves, building strong stakeholder relationships and seeing improvements move from ideas into action.

What you’ll be doing

Facilitate workshops with stakeholders to map current-state processes, uncover pain points and design practical future-state solutions.

Establish and embed AEMO’s Process Excellence framework, methodology and governance, helping build capability in a developing environment.

Lead process mapping, analysis and redesign initiatives that simplify ways of working, improve efficiency and create better stakeholder experiences.

Build and prioritise a pipeline of improvement opportunities, balancing quick wins with medium and longer-term initiatives that demonstrate measurable value.

Partner closely with business leaders and teams to understand process maturity, clarify process ownership and embed sustainable improvements.

Lead and support a small Process Excellence team while remaining actively involved in delivery.

What you’ll bring

Strong hands‑on experience in process excellence, continuous improvement, business improvement or operational excellence within a complex organisation.

Demonstrated experience facilitating workshops and translating stakeholder input and business challenges into clear, practical process improvements.

Strong capability across process mapping, process analysis, process redesign and continuous improvement methodologies.

Experience establishing or working within process excellence frameworks, including process ownership, governance and prioritisation.

Excellent communication and influencing skills, with the ability to build trusted relationships and bring people with you through change.

Experience leading, coaching or guiding others while continuing to work directly on process improvement initiatives.

Experience within banking and financial services, insurance, superannuation, telecommunications/infrastructure, government, utilities or another regulated environment would be highly regarded.

Location: Melbourne

In return some of our benefits to you

Flexible working: work from home, part time,job share, hybrid options,and additional leave options

Professional development via projects, industry networks,job rotation, study assistance and more.

Give back with up to 4 days of volunteering leave per year.

Reward your hard work with annual performance bonuses (subject to eligibility).

Embrace a healthier you with our wellness program, discounted health insurance, gym perks and our comprehensive Employee Assistance Program (EAP).

About Our Process

At AEMO we are committed to creating a diverse and inclusive workforce. We welcome people of all backgrounds, including people with disabilities and neurodivergence and those who identify as Aboriginal and/or Torres Strait Islander. If you have any accessibility requirements to support you during the application or interview process, simply let us know by emailing us at ******@aemo.com.au