Lead Planner - Maintenance

dormakaba International Holding AG; Australia; On-site; AUD 110,000 - 150,000; Full time

Benefits offered by this job

Discounted Health Insurance

AAA Nominations & Awards

Wellbeing initiatives

WhereFit gym discounts

Job summary

dormakaba International Holding AG in Australia seeks a Lead Planner to oversee maintenance scheduling, optimize routes, and lead service schedulers for efficient delivery. You will work with cross-functional teams to align plans with strategic objectives and improve utilisation and margins.

The role emphasizes leadership, detailed planning and ongoing performance reviews to sustain high service levels and cost efficiency.

Qualifications

• Minimum of 5 years’ experience as a Lead Planner or similar in a service related industry.
• Strong communication, leadership and coaching skills.
• Accurate, analytical with a focus on continuous improvement.

Responsibilities

• Develop and maintain monthly maintenance routes to optimise task completion.
• Review routes and planning monthly to reduce travel time and costs.
• Lead, coach and support Service Schedulers through performance reviews.
• Ensure schedulers have allocated personnel and contractors for activities.
• Collaborate with departments to align plans with business objectives.
• Manage reporting, KPIs and dashboards for schedule compliance.
• Identify gaps or non-compliance and escalate to stakeholders.
• Provide senior management with insights to support strategic planning.
• Identify risks and implement mitigation strategies.

Skills

Leadership

Communication

Analytical thinking

Problem solving

Attention to detail

Tools

ServiceMax

CRM

Job description

Position Overview

The Lead Planner will oversee and optimise maintenance planning by managing routes, resources and task scheduling to ensure efficient service delivery. The role will also lead, support and coach Service Schedulers, working collaboratively across the business to ensure a consistent and effective approach.

What you will do

• Develop and maintain monthly maintenance routes to ensure efficient task completion and meet customer expectations using ServiceMax.
• Review and improve routes and planning each month to reduce travel time and fuel costs, and improve utilisation and margins.
• Lead, coach and support Service Schedulers through regular performance reviews, problem-solving and continuous improvement.
• Ensure Service Schedulers have the required personnel and contractors allocated for maintenance activities by the start of each month.
• Work with relevant departments to align maintenance plans with overall dormakaba business objectives.
• Manage reporting, KPIs and dashboards to monitor schedule compliance, resource utilisation and work order completion.
• Identify and elevate gaps or non-compliance to relevant stakeholders.
• Provide senior management with insights and recommendations to support strategic planning.
• Identify potential risks and implement appropriate mitigation strategies.

What we require

• Minimum of 5 years’ experience as a Lead Planner, or within a similar position within a service related industry.
• Effective communication and leadership skills
• High standards of precision and accuracy of work.
• Strong analytical and problem-solving skills
• Previous experience working with a CRM / Service Planning would be advantageous.
• Industry specific experience or similar.

What we prefer

• Experience using ServiceMax or similar platforms
• Ability to identify operational risks and implement appropriate mitigation strategies.
• Ability to lead, support and develop Service Schedulers.
• Understanding of how scheduling, utilisation, travel and resource costs impact margins.

What we offer

• Access to discounted Health Insurance
• Peer to Peer Recognition via our ‘AAA' Nominations and awards
• Wellbeing Committee focusing on Mental Health, Community Engagement, Diversity & Inclusion, Social & Amenities
• WhereFit membership offering discounts on gyms, apparel and more

Who we are

We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, safe, and sustainable spaces.

With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.

At dormakaba, you’re encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.