Housekeeping Attendant

My NRMA; Ballarat; On-site; AUD 47,000 - 70,000; Full time

Job summary

NRMA Ballarat Holiday Park in the Victorian Central Highlands seeks a hands-on housekeeping team member to maintain a high standard of cleanliness across all accommodation types and public areas. A good level of fitness and a reliable, detail-oriented attitude are essential to ensure guest comfort and presentation.

You will clean/prepare cabins and public spaces, perform linen changes, restock supplies, and record items in rooms, while working within a 7-day roster.

Qualifications

• Customer service mindset with guest focus
• Able to work in a fast-paced hospitality environment
• Reliable team member with good communication
• Comfortable with shift pattern including weekends
• Willingness to follow standards and procedures

Responsibilities

• Provide housekeeping and cleaning across all accommodation types and public areas to maintain high presentation standards
• Complete linen changes, cabins cleaning, replenish stock, and record room items
• Work as part of a supportive team and autonomously when required

Skills

Customer service

Teamwork

Attention to detail

Time management

Flexibility

Education

High school diploma

Job description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences. Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Discover the riches of yesterday while enjoying modern comforts at NRMA Ballarat Holiday Park. Situated just 90 minutes from Melbourne in the Victorian Central Highlands, there’s much to love here, starting with our proximity to the award-winning Sovereign Hill living museum. Back at camp, find a little gold yourself as you relax by the pool while the kids are busy playing. They’ll love our all-ages playgrounds and sporting facilities, while our sensory room provides a thoughtful space for children on the autism spectrum. With accommodation to suit all styles, budgets and group sizes plus spacious caravan and camping sites, everyone is welcome at NRMA Ballarat Holiday Park.

Job Description

• With your experience, create an impacton our guests in this hands-on and detail orientated role
• Making holiday memories, to ensure our guests have all the creature comforts and feel at home
• Great opportunity for locals as staff accommodation is not provided

What you’ll do:

You will provide housekeeping and cleaning duties across all accommodation types and public areas to ensure the presentation of the property is maintained to a consistent, high standard. A good level of fitness is required to meet the physical demands of this role, along with a resilient and can-do attitude. On a daily basis you will:

• Ensure accommodation and venue areas are cleaned and serviced to our housekeeping standards
• Complete linen changes, clean cabins, replenish stock, and record items in rooms
• Work as part of a supportive team, while also being comfortable working autonomously

We're looking for someone who is proudly reliable and must have availability to work during peak periods including weekends, school and public holidays.

What you’ll bring:

• A reputation for providing excellent customer service and engaging positively with guests
• Previous housekeeping experience (preferred)
• Strong time management skills and an eye for detail
• The ability to follow direction and meet daily task expectations
• A flexible approach to working hours across a 7-day roster, including weekends and public holidays
• A positive, energetic attitude and the ability to work effectively as part of a busy team

What’s in it for you?

At the NRMA we aren't just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility and well-being benefits to balance all of life's priorities
• Complimentary myNRMA Rewards membership including discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Employee referral program where you may be eligible for a referral bonus of up to $2,000
• Potential to grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know you belong:

At NRMA Parks and Resorts we’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.