Assistant Resort Manager

NRMA Parks and Resorts; Yamba; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

5 weeks annual and recreation leave

Travel discounts across NRMA holidays

Rewards membership and discounts

Insurance product discounts

Career progression within NRMA

Job summary

NRMA Angourie Resort is seeking an experienced Assistant Manager to lead day‑to‑day operations across a boutique coastal property. You will partner with the Resort Manager to inspire teams, oversee rostering and budgets, and ensure exceptional guest experiences at every touchpoint.

Ideal candidates bring leadership in premium hospitality, cross‑department collaboration, and a hands‑on approach to coaching and training. Local relocation or relocation support may be available.

Qualifications

• Leadership experience in boutique resort or premium hospitality.
• Exposure to F&B, events and functions operations.
• Strong people management and rostering skills.

Responsibilities

• Provide operational leadership across all resort areas.
• Lead, coach and develop teams to deliver outstanding guest experiences.
• Foster a positive, guest-centric team culture.
• Support departmental rostering, workforce planning and priorities.
• Assist recruitment, onboarding and ongoing training of team members.
• Help monitor operational performance, labour costs and budgets.
• Ensure high standards of presentation, cleanliness and service.
• Collaborate with Food & Beverage, Events and Day Spa teams to maximise guest satisfaction.
• Assist in resolving guest concerns and drive continuous improvement.
• Champion workplace health, safety and compliance practices.

Skills

People leadership

Guest service

Team coaching

Budgeting

Operational oversight

Education

Hospitality management degree

Job description

Boutique Coastal Resort | Lead, Support & Inspire

Nestled on the stunning NSW North Coast, NRMA Angourie Resort offers guests an escape unlike any other. With premium accommodation, a restaurant, day spa, conference and event facilities, and a relaxed coastal atmosphere, we're looking for an experienced hospitality leader to help deliver exceptional guest experiences across every touchpoint of the resort. We're seeking a passionate and hands-on Assistant Manager to partner closely with our Resort Manager and support the day-to-day operation of the resort. This is a highly visible leadership role where you'll work across multiple departments, support and develop teams, and help create memorable experiences for every guest who visits.

If you thrive in a boutique resort environment, enjoy variety, and love leading from the front, we'd love to hear from you.

• Permanent onsite accommodation is not available, so we're ideally looking for someone who already lives locally or is planning to relocate to the area.
• Accommodation assistance may be available on a temporary basis to support relocation, for the right candidate.

What You Will Do

Working collaboratively with the Resort Manager, you'll provide operational leadership across all areas of the resort. This is a true "all-rounder" leadership role where no two days look the same. One moment you may be supporting a wedding or corporate event, the next you're assisting with a guest issue, coaching a team member, reviewing rosters, or working alongside the restaurant and day spa teams during a busy service period. You will:

• Support the Resort Manager in the day-to-day operation of the resort
• Lead, coach and develop teams to deliver outstanding guest experiences
• Foster a positive, engaged and guest-centric team culture
• Support departmental leaders with rostering, workforce planning and operational priorities
• Assist with recruitment, onboarding and ongoing training of team members
• Help monitor operational performance, labour costs and departmental budgets
• Ensure high standards of presentation, cleanliness and service are maintained across the resort
• Work closely with the Food & Beverage, Events and Day Spa teams to maximise guest satisfaction and commercial outcomes
• Assist in resolving guest concerns and support continuous improvement initiatives
• Champion workplace health, safety and compliance practices

What You Will Bring

We're looking for an experienced hospitality professional who enjoys being part of the operation, not sitting on the sidelines. You'll ideally have:

• Previous leadership experience within a boutique resort, hotel or premium hospitality environment
• Exposure to Food & Beverage, Events and Functions operations
• Experience supporting multiple departments within a resort, hotel or tourism business
• A collaborative leadership style and strong people management skills
• The ability to build genuine relationships with guests, team members and stakeholders
• Experience managing guest feedback and resolving issues with professionalism and care
• Strong organisational skills and the ability to prioritise in a fast-paced environment
• Financial acumen, including labour management, budgeting and cost control
• Understanding of workplace health and safety and employment compliance requirements
• A hands-on approach and willingness to jump in wherever required

What’s in it for you?

At the NRMA we aren’t just about discounts (although you do get these too). We offer benefits to help make work and life just right for you!

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities including 5 weeks annual and recreation leave.
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts.
• Complimentary myNRMA Rewards membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Grow, progress or relocate your career and move around the NRMA Group or different locations with us.

Know You Belong

We’re for inclusion, diversity, and representing the members, guests, customers, and communities we serve. That’s why we welcome applications from First Nations, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be part of our team.

Ready to bring your hospitality leadership experience to Angourie Resort? As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.