Lead Housekeeper: Angourie Resort

My NRMA; Yamba; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

SIXT travel discounts

NRMA membership

Insurance discounts

Career progression across NRMA

Flexibility & well-being benefits

Job summary

NRMA Parks & Resorts is seeking a Lead Housekeeper for Angourie Resort in Yamba. You will oversee a team of up to 12 cleaners, ensuring 66 apartments and villas plus all public spaces are spotless and guest-ready.

Reporting to the Housekeeper Manager, you’ll drive quality and efficiency across daily operations. Key duties include leading the team, delegating tasks, training new staff, and coordinating with the linen supplier to keep linens fresh.

Qualifications

• Roster flexibility to cover a 7-day rotating schedule
• Sharp eye for detail and quality control
• Good physical stamina for standing, lifting and moving
• Proven ability to lead, motivate and coach a team

Responsibilities

• Lead & motivate the housekeeping team of up to 12 members
• Delegate tasks to ensure smooth daily operations
• Train and onboard new team members on procedures
• Manage storeroom inventory and ensure stock readiness
• Uphold quality standards for guest rooms, public spaces and amenities
• Coordinate with external linen supplier to maintain linens
• Oversee cleanliness across apartments, villas and common areas

Skills

Roster Flexibility

Attention to detail

Physical stamina

Team leadership

Job description

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provide accommodation that suits every budget, style, and occasion – from campsites to luxury resorts. We connect holidaymakers with over 50 incredible destinations to create unforgettable holiday experiences.

Part of the trusted NRMA Group, a member-owned brand, our passionate team works together to make holiday magic happen—it's not just our job, it's in our nature.

Job Description

Are you someone who loves making things shine and thrives on creating those “wow” moments for guests? We’re on the lookout for a Lead Housekeeperto join our team at the beautiful Angourie Resort in Yamba.

This is your chance to oversee a superstar team of up to 12 Housekeepers, ensuring our 66 apartments and villas, plus every public and common space, are always guest-ready and sparkling clean. You’ll be the go-to person for all things housekeeping, reporting to our Housekeeper Manager and making a real impact on every guest’s stay.

What You’ll Do

• Lead & Motivate:Inspire and guide theteam, keeping spirits high and standards even higher.
• Task Delegation:Keep the wheels turning by efficiently assigning tasks for smooth daily operations.
• Train & Onboard:Welcome new team members and show them the ropes, ensuring everyone knows our gold-standard procedures.
• Storeroom Maestro:Manage storeroom inventory like a pro so we’re always ready for action.
• Quality Assurance:Champion our commitment to a warm, friendly, and immaculate guest experience.
• Linen Liaison:Work closely with our external linen company to keep everything fresh and fabulous.
• All-Area Oversight:Oversee the cleanliness of ourapartments and villas, plus all public areas and amenities.

What You’ll Bring

• Roster Flexibility:Available to work a 7-day rotating roster, including weekends, public holidays, and school holidays (average start 8:0 am, with flexibility as needed).
• Eagle Eye for Detail:You spot the speck no one else sees!
• Physical Stamina:Ready to stand, walk, bend, and lift as you work your magic.
• Team Spirit:A natural motivator who loves working with people and leading by example.

What’s in it for You?

At Parks & Resorts, we’re not just about discounts (although you’ll get those too!). We offer benefits to help make work and life just right for you:

• Progressive flexibility, leave and well-being benefits to balance all of life’s priorities
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gym memberships, attractions, restaurants, and much more
• Discounts on a range of NRMA personal insurance products including car, home & travel
• Opportunities to grow, progress, or relocate your career across the NRMA Group and our many locations

Know You Belong

We’re for inclusion, diversity and representing the members, guests, customers and communities we serve. That’s why we welcome applications from First Nations Australians, people with disability, those from diverse cultural backgrounds, people of all genders, members of the LGBTQI+ community, and anyone else who wants to be a part of our team.

As part of our recruitment process, successful applicants will be required to complete pre-employment checks.