Lead Heavy Equipment After-Sales Service – Perth

SANY Group; Western Australia; On-site; AUD 120,000 - 180,000; Full time

Benefits offered by this job

Competitive salary package

Career development & training

Global exposure

Job summary

SANY Group is seeking an experienced Heavy Equipment Service Manager based in Perth, WA, to lead after-sales service operations across Australia. You will oversee technical support, field service, warranty management and team performance to ensure high equipment reliability and customer satisfaction.

The role requires managing field technicians, developing service strategies, and collaborating with sales, parts and logistics to deliver exceptional after-sales support.

Qualifications

• Bachelor's degree or trade qualification in Mechanical Engineering or related discipline.
• Extensive experience in after-sales service management within heavy equipment/mining sectors.
• Proven ability to manage field service technicians and service operations.
• Solid understanding of warranty management, equipment maintenance and technical troubleshooting.
• Ability to manage multiple priorities and travel across locations.

Responsibilities

• Lead and manage after-sales service operations for mining trucks in WA.
• Develop and implement service strategies, policies and procedures to improve service efficiency and customer satisfaction.
• Oversee equipment commissioning, maintenance, troubleshooting and warranty services.
• Provide technical guidance and support for complex equipment issues.
• Monitor service performance, response times, repair quality and customer satisfaction.
• Manage warranty claims, technical complaints and service-related customer issues.
• Work with sales, parts and logistics teams to deliver after-sales support.
• Build and maintain relationships with customers, dealers and service partners.
• Identify opportunities to improve service processes and reduce downtime.

Skills

Service management

Field service

Warranty management

Technical troubleshooting

Travel readiness

Education

Engineering qualification

Trade qualification

Job description

SANY Group is seeking an experienced Heavy Equipment Service Manager based in Perth, WA, to lead after-sales service operations across Australia. You will oversee technical support, field service, warranty management and team performance to ensure high equipment reliability and customer satisfaction.

The role requires managing field technicians, developing service strategies, and collaborating with sales, parts and logistics to deliver exceptional after-sales support.