Field Service Leader – Heavy Equipment

CEA; Western Australia; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Zusammenfassung

CEA is seeking an experienced Service Supervisor for our Perth team to lead workshop and field technicians, drive productivity, and ensure high standards of service and safety. You will oversee day-to-day operations, coordinate repairs, and maintain strong customer communication.

Ideal candidates will have a mechanical trade, proven leadership experience, and a commitment to safety and continuous improvement within construction, farming, mining or heavy equipment sectors.

Qualifikationen

• Previous experience in a Service Supervisor, Leading Hand or Service Management role.
• Strong mechanical knowledge across construction, agricultural, mining, transport or heavy equipment industries.
• Trade qualification in a mechanical field.
• Proven leadership skills with ability to motivate and develop a team.
• Excellent customer service and communication skills.
• Strong organisational and problem-solving abilities.
• Commitment to safety and continuous improvement.

Aufgaben

• Lead, mentor and support a team of workshop and field service technicians
• Allocate and coordinate work to maximise productivity and customer outcomes
• Provide technical guidance and support to technicians
• Manage customer communications regarding repairs, maintenance and machine downtime
• Monitor job progress, labour efficiency and service performance
• Coordinate warranty repairs and service administration processes
• Work closely with the Parts team to ensure timely availability of components
• Promote and maintain a strong safety culture across the branch

Kenntnisse

Leadership

Customer service

Communication

Organisational skills

Problem-solving

Ausbildung

Trade qualification (mechanical)

Jobbeschreibung

CEA is seeking an experienced Service Supervisor for our Perth team to lead workshop and field technicians, drive productivity, and ensure high standards of service and safety. You will oversee day-to-day operations, coordinate repairs, and maintain strong customer communication.

Ideal candidates will have a mechanical trade, proven leadership experience, and a commitment to safety and continuous improvement within construction, farming, mining or heavy equipment sectors.