Lead Field Technician – Security Systems Leader (NSW)

Convergint Australia Pty Ltd; New South Wales; On-site; AUD 90,000 - 120,000; Full time

Job summary

Convergint Australia Pty Ltd is seeking a Lead Field Technician for our NSW operations. You will provide high-level customer and technical support for CCTV, Access Control, Intercom, Visitor Management, and IP-based systems, with a supervisory role on site.

The role requires solid security system experience, a NSW Security License (or eligibility), and proven ability to lead a small team, deliver results, and communicate effectively with clients and internal teams.

Qualifications

• Solid 5+ years as Security Service Technician or similar role.
• NSW Security License or eligible to obtain.
• Ability to lead a small on-site team and manage deliverables.

Responsibilities

• Provide high-level customer and technical support for installed security systems.
• Supervise on-site activities and coordinate with the NSW operations team.
• Complete accurate service reports for invoicing and cost tracking.
• Rostered after-hours emergent service calls and on-site IT support liaison.

Skills

Communication

Australian Standards

Project management

Team supervision

Customer focus

Quality assurance

Analytical skills

MS Office

Education

Security trade qualifications

Tools

Gallagher

Integriti

Lenel

Genetec

Avigilon

Milestone

Job description

Convergint Australia Pty Ltd is seeking a Lead Field Technician for our NSW operations. You will provide high-level customer and technical support for CCTV, Access Control, Intercom, Visitor Management, and IP-based systems, with a supervisory role on site.

The role requires solid security system experience, a NSW Security License (or eligibility), and proven ability to lead a small team, deliver results, and communicate effectively with clients and internal teams.