Lead Field Technician – Security Systems

Convergint; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Convergint in New South Wales is seeking a Lead Field Technician to join our NSW operations. This full-time role focuses on delivering world-class customer service while supporting installed security systems including CCTV, Access Control, Intercom, and Visitor Management, with on-site supervisory responsibilities.

The ideal candidate demonstrates strong communication skills, knowledge of Australian Standards for security, and experience leading small teams.

Qualifications

• Minimum 5+ years of experience as Security Service Technician with industry or trade qualifications.
• Strong communication skills, both written and verbal, with client-facing experience.
• Knowledge of Australian Standards applicable to the Security Industry.
• Valid NSW Security License and a current driver’s license.

Responsibilities

• Provide high-level customer and technical on-site support for CCTV, Access Control, Intercom, Visitor Management and IP/cloud systems.
• Supervise on-site activities and coordinate with the remote IT team for support.
• Produce accurate service reports promptly for invoicing and cost tracking.
• Roster after-hours emergent service calls and ensure customer satisfaction.

Skills

Customer service

Communication

Team supervision

Security systems

Job description

Convergint in New South Wales is seeking a Lead Field Technician to join our NSW operations. This full-time role focuses on delivering world-class customer service while supporting installed security systems including CCTV, Access Control, Intercom, and Visitor Management, with on-site supervisory responsibilities.

The ideal candidate demonstrates strong communication skills, knowledge of Australian Standards for security, and experience leading small teams.