Lead Field Technician

Convergint; Sydney; On-site; AUD 90,000 - 110,000; Full time

Job summary

Convergint in New South Wales is seeking a Lead Field Technician to join our NSW operations. This full-time role focuses on delivering world-class customer service while supporting installed security systems including CCTV, Access Control, Intercom, and Visitor Management, with on-site supervisory responsibilities.

The ideal candidate demonstrates strong communication skills, knowledge of Australian Standards for security, and experience leading small teams.

Qualifications

• Minimum 5+ years of experience as Security Service Technician with industry or trade qualifications.
• Strong communication skills, both written and verbal, with client-facing experience.
• Knowledge of Australian Standards applicable to the Security Industry.
• Valid NSW Security License and a current driver’s license.

Responsibilities

• Provide high-level customer and technical on-site support for CCTV, Access Control, Intercom, Visitor Management and IP/cloud systems.
• Supervise on-site activities and coordinate with the remote IT team for support.
• Produce accurate service reports promptly for invoicing and cost tracking.
• Roster after-hours emergent service calls and ensure customer satisfaction.

Skills

Customer service

Communication

Team supervision

Security systems

Job description

Build a career where values meet worldwide opportunity.Job Description: Convergint is looking for a full-time, enthusiastic and customer service-oriented Lead Field Technician to join our NSW operations.Convergint – Who We AreWith 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realise the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.Who you AreYou have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You are ready for a challenge and want to take the next step in your career in a positive, supporting and stimulating environment. You want to join an organisation with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home.The RoleAs a Lead Field Technician you will be part of a highly skilled team with involvement in all aspects of our NSW operations.This position is responsible for providing high level customer and technical support for installed systems, CCTV, Access Control Systems, Intercom, Visitor Management Systems, and other cloud based or IP systems as well as having a supervisory role on site.What you’ll do with “Our Training and Your Experience”.• Always acts as “our customer’s best service provider” thereby ensuring Convergint is the customer’s first choice for service. This is not only through providing a solution to the service call, but ability to communicate with client on site about faults and update your scheduling team accordingly.• Respond to routine and some non-routine customer service calls, scheduled maintenance calls. Diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects, as necessary.• Complete accurate and detailed service reports for customers and Convergint promptly to allow for accurate invoicing and job cost tracking.• Rostered after-hours emergent service calls; 8-week cycle• Work with our remote IT team who will provide support on site.• Assist with the development and updating of best practice techniques.To be successful in the role you will need to have:• High level communication skills - written, oral, and interfacing with clients.• Knowledge of Australian Standards applicable to the Security Industry.• Good planning and project management skills and the ability to prioritise issues and tasks.• Experience in supervising a small team and driving performance.• Exceptional customer focus and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the customer without being prompted.• An understanding of quality assurance principles and their application.• Analytical and problem-solving abilities.• A proficiency in MS Office applications.Requirements:Mandatory• Solid technical skills and/or experience related to electronic security systems.• Minimum of 5+ years of experience as Security Service Technician with industry or trade qualifications• Ability to manage deliverables of a small team.• Have or Eligible to obtain a NSW Security License.• Car driver's license• Cabler’s licence• Passion for technology and industry changes.• High attention to detail.• Must be a self-starter and work well with direct supervision.Highly Desirable• Solid mechanical and electrical aptitude• OH&S card.• Experience with various EACS systems Gallagher, Integriti and Lenel preferred.• Experience in IT including IP CCTV, IP intercoms and networking experience with Genetec, Avigilon, Milestone preferred.• Have or willing to obtain EWP license.• Have or willing to have a police check completed as required by some of our clients sites.Why join us?• Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities can realise their maximum potential within the company.• Opportunities for career progression• Training and development provided.• Great work life balanceConvergint is committed to a culture of Diversity and Inclusion and is an Equal Opportunity Employer. We welcome applications from individuals of all backgrounds and experiences. If you require reasonable adjustments during the recruitment process, please let us know.Applicants must have the legal right to work in the country where the role is based. Employment may be subject to reference checks and other pre-employment screening relevant to the role.By applying for this position, you consent to the collection and handling of your personal information for recruitment purposes in accordance with our Privacy Policy.