Lead Field Operations Manager, ADAS & Diagnostics

Crash Champions; Redmond; On-site; AUD 128,000 - 164,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Automotive Technology Experts (ATE) in Redmond, WA, seeks an experienced operations leader to support field technicians, manage expenses and payroll, and drive productivity. The role emphasizes ADAS calibrations, strong communication, and cross-functional collaboration with partners and drivers.

The ideal candidate will have 5+ years in automotive roles with 2+ years of managing a high-performance team, and comfort with remote collaboration tools like Zoom/Teams. Travel up to 50% may be required.

Qualifications

• 5+ years automotive experience with 2+ years leading a high-performance team.
• Strong knowledge of ADAS calibrations, electrical services and diagnostics.
• Experience with OEM software and ADAS calibration is preferred.
• Excellent verbal and written communication; proficient in MS Office tools.

Responsibilities

• Support and manage Field Technicians/Technician Leads to maximize productivity.
• Approve and manage all expense and payroll/PTO requests and reports.
• Communicate weekly with teams and meet with individuals as needed.
• Train on new procedures and technologies to boost productivity.
• Develop and sustain relationships with customers.
• Collaborate with partners to build trust and increase production.
• Assist Director of Operations in certifying calibration areas.
• Coordinate with Dispatch to improve routes and work assignments.
• Address customer concerns with professional escalation when needed.
• Perform miscellaneous duties as assigned.

Skills

ADAS knowledge

Leadership

Communication

Technical proficiency

Remote collaboration

Problem solving

Time management

Tools

Zoom

Teams

Outlook

Excel

PowerPoint

Word

Job description

Automotive Technology Experts (ATE) in Redmond, WA, seeks an experienced operations leader to support field technicians, manage expenses and payroll, and drive productivity. The role emphasizes ADAS calibrations, strong communication, and cross-functional collaboration with partners and drivers.

The ideal candidate will have 5+ years in automotive roles with 2+ years of managing a high-performance team, and comfort with remote collaboration tools like Zoom/Teams. Travel up to 50% may be required.