ATE - Field Operations Manager

Crash Champions; Redmond; On-site; AUD 128,000 - 164,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Automotive Technology Experts (ATE) in Redmond, WA, seeks an experienced operations leader to support field technicians, manage expenses and payroll, and drive productivity. The role emphasizes ADAS calibrations, strong communication, and cross-functional collaboration with partners and drivers.

The ideal candidate will have 5+ years in automotive roles with 2+ years of managing a high-performance team, and comfort with remote collaboration tools like Zoom/Teams. Travel up to 50% may be required.

Qualifications

• 5+ years automotive experience with 2+ years leading a high-performance team.
• Strong knowledge of ADAS calibrations, electrical services and diagnostics.
• Experience with OEM software and ADAS calibration is preferred.
• Excellent verbal and written communication; proficient in MS Office tools.

Responsibilities

• Support and manage Field Technicians/Technician Leads to maximize productivity.
• Approve and manage all expense and payroll/PTO requests and reports.
• Communicate weekly with teams and meet with individuals as needed.
• Train on new procedures and technologies to boost productivity.
• Develop and sustain relationships with customers.
• Collaborate with partners to build trust and increase production.
• Assist Director of Operations in certifying calibration areas.
• Coordinate with Dispatch to improve routes and work assignments.
• Address customer concerns with professional escalation when needed.
• Perform miscellaneous duties as assigned.

Skills

ADAS knowledge

Leadership

Communication

Technical proficiency

Remote collaboration

Problem solving

Time management

Tools

Zoom

Teams

Outlook

Excel

PowerPoint

Word

Job description

Champions Do More

At Automotive Technology Experts (ATE), we understand the importance of providing fast and accurate vehicle diagnostic scanning and calibration services. We service hundreds of customers that rely on us to ensure that the repairs they have completed are safe and that the vehicle will operate as the manufacturer had intended.

ATE was founded in 2019 to provide technological and electrical repair expertise in the collision industry that struggles to stay current with the rapidly changing technology in vehicles. We employ technicians across the country. Our growth will continue as we add team members that strive to be the best, commit to taking care of our customers, and continue to train so that they can accomplish team goals and obtain career advancement opportunities.

Responsibilities

• Supporting and managing Field Technicians/Technician Leads to maximize productivity and growth
• Approving and managing all expense and payroll/PTO requests, reports, and submissions
• Communicating weekly with teams (ATE and Crash Champion) and meeting with individuals, in person/remotely, as needed
• Training focus, staying up to date on new procedures and technologies, that improve individual and team productivity
• Develop, foster, and sustain relationships with existing customers
• Working with business partners to build trust and increase production
• Assist ATE – Director of Operations in certifying calibration areas
• Work with Dispatch to continuously improve routes and work assignments
• Generate and expedite resolution of customer concerns with professional courtesy and appropriate escalation
• Miscellaneous duties as assigned

Qualifications

• 5+ Years of automotive experience with 2+ Years of managing a high-performance team
• Strong working knowledge in ADAS and electrical performed services (calibrations, programming, diagnostics, wire/connector repair, etc.)
• Preference given to those that have prior OEM Automotive Software and ADAS calibration experience
• Exceptional communication skills, both verbal and written
• Strong technological skills, including Outlook, Excel, Word, PowerPoint, Teams, etc.
• The ability to effectively collaborate and manage technicians using remote software (Zoom, Teams, etc.)
• Ability to solve problems by identifying root causes and researching or testing solutions
• Independent judgment to handle issues as they arise
• Energetic, sense of urgency, motivated to produce, passion for the industry, and positive representation of the ATE brand
• Ability to prioritize and manage workload to reach personal, team, and company goals
• Continuous learner seeking to develop new skills and expand knowledge for maximum career progression
• Must show discretion when handling customer, employee, or other confidential information
• Ability to lift and carry up to 50 lbs and must be able to stand for long periods of time in automotive shop environments
• Overnight travel required, up to 50% of the time, depending on drivability of assigned market - air travel may be required
• A safe driving record and a valid Driver’s License required

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements and annual updates:

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Group Life Insurance
• Disability Insurance
• 401k Retirement Plan with match
• Referral Bonus ("Cash From Crash")
• 5 Paid Holidays

We are committed to providing competitive compensation for this role. The actual offer will be based on various factors, including but not limited to: job related knowledge, skills, experience, relevant certifications and qualifications.

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

18138 Redmond Way

Redmond

WA

98052

No

USD $90,000.00/Yr.

USD $115,000.00/Yr.