Lead End User Services Engineer – Melbourne Office

Australian Bureau of Meteorology; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Lead Support Engineer is part of the End User Services (EUS) function within Technology Operations at the Bureau of Meteorology and is responsible for leading the delivery of End User Computing (EUC) services across the Melbourne Office.

The role leads and coordinates an ICT support team comprising two Senior Support Engineers (APS6) and two Support Engineers (APS5), performs diagnostic work on complex incidents, and ensures timely resolution of high-priority service requests.

Responsibilities

• Lead and coordinate ICT support team including two Senior Support Engineers (APS6) and two Support Engineers (APS5).
• Diagnose and resolve complex incidents and high-priority service requests.
• Ensure effective delivery of End User Computing (EUC) services across the Melbourne Office.

Job description

The Lead Support Engineer is part of the End User Services (EUS) function within Technology Operations at the Bureau of Meteorology and is responsible for leading the delivery of End User Computing (EUC) services across the Melbourne Office.

The role leads and coordinates an ICT support team comprising two Senior Support Engineers (APS6) and two Support Engineers (APS5), performs diagnostic work on complex incidents, and ensures timely resolution of high-priority service requests.