Lead Support Engineer

Australian Bureau of Meteorology; Melbourne; On-site; AUD 90,000 - 120,000; Full time

Job summary

The Lead Support Engineer is part of the End User Services (EUS) function within Technology Operations at the Bureau of Meteorology and is responsible for leading the delivery of End User Computing (EUC) services across the Melbourne Office.

The role leads and coordinates an ICT support team comprising two Senior Support Engineers (APS6) and two Support Engineers (APS5), performs diagnostic work on complex incidents, and ensures timely resolution of high-priority service requests.

Responsibilities

• Lead and coordinate ICT support team including two Senior Support Engineers (APS6) and two Support Engineers (APS5).
• Diagnose and resolve complex incidents and high-priority service requests.
• Ensure effective delivery of End User Computing (EUC) services across the Melbourne Office.

Job description

The Lead Support Engineer is part of the End User Services (EUS) function within Technology Operations at the Bureau of Meteorology and is responsible for leading the delivery of End User Computing (EUC) services across the Melbourne Office.

The role is responsible for leading and coordinating an ICT support team comprising two Senior Support Engineers (APS6) and two Support Engineers (APS5) to deliver effective and customer-focused ICT services. The position also undertakes technical work, including the diagnosis and resolution of complex incidents and high-priority service requests.

Reporting to the End User Services National Manager, the role is accountable for the operational leadership of end user services within the Melbourne Office, including service delivery outcomes, workforce management, stakeholder engagement, ICT asset management, and the continuous improvement of customer-facing support services.