Lead Case Manager — Youth & Family Services

Kanda; Mackay Regional; On-site; AUD 70,000 - 90,000; Full time

Benefits offered by this job

Monthly RDO - 12 extra leave days per年

Wellness initiatives plus 24/7 access

Employee rewards hub with savings and

Employee recognition (Employee of the

Orbit World Travel Club membership – $

Long-term career opportunities

Job summary

Kanda in Mackay, Australia is seeking a passionate, hands-on Case Manager to lead a team in residential care and support young people daily. You will advocate for clients, develop care plans, and collaborate with partners to ensure holistic outcomes.

The role emphasizes leadership shaping culture and direct involvement in care delivery to sustain continuity and quality of support for young people.

Qualifications

• Experience in children, youth and family services at management or supervisory level.
• Certificate IV, Diploma or Degree in Child, Youth & Family Intervention, Social Work or related discipline.
• Knowledge of Child Protection principles and ability to work with government and non-government agencies.
• Valid Driver's Licence, Working with Children Check, NDIS Worker Screening Clearance and LCS2 Approval (or willing to obtain).

Responsibilities

• Lead and support a team of residential care workers to deliver high-quality, person-centred care.
• Develop, implement and regularly review individual care plans reflecting each young person’s needs and goals.
• Collaborate with stakeholders, government agencies and community partners to ensure coordinated, holistic support.
• Ensure mandatory reporting and administrative tasks are completed accurately and on time.
• Active participation in supervision, team meetings and stakeholder discussions to drive communication and continuous improvement.
• Provide direct care support to young people when needed to maintain continuity and consistency of care.

Skills

Leadership

Case management

Team supervision

Stakeholder collaboration

Communication

Education

Certificate IV in Child, Youth & Family Intervention / Diploma / Degree in Social Work or related

Job description

Kanda in Mackay, Australia is seeking a passionate, hands-on Case Manager to lead a team in residential care and support young people daily. You will advocate for clients, develop care plans, and collaborate with partners to ensure holistic outcomes.

The role emphasizes leadership shaping culture and direct involvement in care delivery to sustain continuity and quality of support for young people.