Lead Business Analyst

JLL; Sydney; On-site; AUD 140,000 - 190,000; Full time

Job summary

JLL in Sydney, Australia, is seeking a Lead Business Analyst (LBA) to drive requirements for IWMS projects with Fortune 500 clients. You will mentor junior analysts, coordinate across teams and vendors, and shape technology roadmaps for REFM operations.

You will guide cost/benefit trade‑offs, document ‘as‑is’ and ‘to‑be’ processes, and ensure on‑time, on‑budget delivery while advancing industry best practices.

Qualifications

• BS or BA in related discipline or related experience.
• 7-8 years of experience in a Business Analyst role, including leadership of project teams and mentoring junior staff.
• 5+ years leading requirements analysis, documentation and management across multiple concurrent projects.
• Experience leading project teams adhering to formal PM processes (PMI, Six Sigma, Agile, Lean, etc.)

Responsibilities

• Act as the liaison between the customer REFM stakeholders, the JLL project execution team and the IWMS software vendor.
• Participate in all planning sessions often acting on behalf of the customer.
• Provide guidance for the customer through decision‑making processes regarding cost/benefit, timelines, and operational and change management issues
• Responsible for managing the requirements process: collecting, defining, documenting, mockup and approvals.
• Responsible for creating documentation for: ‘as‑is’ and ‘to‑be’ processes, operating procedures, KPIs and measurement criteria, reporting objectives and solutions, data gathering templates and management plans.
• Work with project team to drive the design and review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment.
• Identify and follow‑through on process and functionality improvement initiatives.
• Train end users on IWMS functionality and processes.
• Education of the Client regarding industry best practices when applicable.
• Run data queries to identify data issues and provide recommended solutions.
• Lead multiple concurrent IWMS projects and workstreams, coordinating across project teams and vendors to ensure on‑time, on‑budget delivery.
• Serve as a strategic advisor to client REFM leadership, shaping technology roadmap and process‑improvement priorities.
• Own the mentoring and upskilling of junior Business Analysts, providing structured coaching, skills‑development plans and career growth support.
• Assign and monitor work allocation across the junior Business Analyst team, tracking progress against project commitments and rebalancing assignments as priorities shift.
• Review and validate junior Business Analysts’ deliverables for accuracy, consistency and completeness prior to client submission, ensuring adherence to established BA methodology and standards.
• Negotiate alignment among competing stakeholder priorities, resolving conflicts and driving consensus on scope, requirements and timelines.

Skills

Problem solving

Analytical thinking

Communication

Stakeholder management

Mentoring junior staff

Education

Bachelor's degree in related discipline

Tools

ARCHIBUS

AutoCAD

MS Office

Visio

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

OVERVIEW

The Lead Business Analyst (LBA) is a senior individual who works with JLL’s global Fortune 500 customers with the goal of improving the overall real estate and facilities management (REFM) operations through technology and process improvement. Working closely with stakeholders, facilitators and partners, the LBA determines project and program requirements and translates them into clear documentation and mockups that guide cost-effective technology implementations. A core responsibility of this role is mentoring and upskilling junior Business Analysts, providing hands‑on coaching, structured skills development and career growth support. The LBA leads and supports all Integrated Workplace Management System (IWMS) projects, troubleshooting system and data issues while identifying opportunities for process improvement, and brings innovation and best practices to the customer to drive efficiencies. The role collaborates effectively with all levels of leadership within the client REFM organization, serving as a strategic advisor to ensure the customer’s strategic initiatives are met.

ESSENTIAL FUNCTIONS

• Act as the liaison between the customer REFM stakeholders, the JLL project execution team and the IWMS software vendor.
• Participate in all planning sessions often acting on behalf of the customer.
• Provide guidance for the customer through decision‑making processes regarding cost/benefit, timelines, and operational and change management issues
• Responsible for managing the requirements process: collecting, defining, documenting, mockup and approvals.
• Responsible for creating documentation for:
  • ‘as‑is’ and ‘to‑be’ processes, process
  • Operating procedures
  • Key Performance Indicators and measurement criteria
  • Reporting Objectives and Solutions
  • Data gathering templates and management plans
• Work with project team to drive the design and review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment.
• Identify and follow‑through on process and functionality improvement initiatives.
• Train end users on IWMS functionality and processes.
• Education of the Client regarding industry best practices when applicable.
• Run data queries to identify data issues and provide recommended solutions.
• Work with varying levels within the customer organization to better understand customer needs.
• Lead multiple concurrent IWMS projects and workstreams, coordinating across project teams and vendors to ensure on‑time, on‑budget delivery.
• Serve as a strategic advisor to client REFM leadership, shaping technology roadmap and process‑improvement priorities.
• Own the mentoring and upskilling of junior Business Analysts, providing structured coaching, skills‑development plans and career growth support.
• Assign and monitor work allocation across the junior Business Analyst team, tracking progress against project commitments and rebalancing assignments as priorities shift.
• Review and validate junior Business Analysts’ deliverables for accuracy, consistency and completeness prior to client submission, ensuring adherence to established BA methodology and standards.
• Negotiate alignment among competing stakeholder priorities, resolving conflicts and driving consensus on scope, requirements and timelines.

EDUCATION AND EXPERIENCE

• BS or BA in related discipline or related experience.
• 7-8 years of experience in a Business Analyst role, including demonstrated leadership of project teams and mentoring of junior staff
• 5+ years’ experience leading requirements analysis, documentation and management across multiple concurrent projects.
• Experience leading project teams adhering to formal PM processes (PMI, Six Sigma, Agile, Lean, etc.)

KNOWLEDGE, SKILLS, AND ABILITIES

Minimum

• Strong problem solving and analytical abilities
• Able to communicate complex ideas in a simple and friendly manner to non‑technical users
• Implementation and deployment experience with ARCHIBUS, or similar IWMS application
• Working knowledge of Microsoft Word, Excel, Project, Visio and PowerPoint
• Experience in leading group presentations including end user training classes

Preferred

• Ability to manage projects and effectively execute project specific deliverables
• Working knowledge of ARCHIBUS, TRIRIGA or other IWMS software.
• Conceptual to working knowledge of AutoCAD and document management.
• Conceptual to working knowledge of Facilities, Real Estate and Asset Management industry and practices.
• Conceptual to working knowledge in Crystal Reports, Business Objects or similar reporting software.

Location

On‑site –Sydney, NSW

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at **********@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.