Lead Assistant Store Manager — Global Pop-Culture Toy Brand

Pop Mart; Sydney; On-site; AUD 70,000 - 73,000; Full time

Benefits offered by this job

Monthly product incentives

Monthly performance bonus

Annual POP LAND pass

Job summary

POP MART in Sydney is seeking an experienced Assistant Store Manager to lead a large-format retail team at our World Square store. You will coach a diverse team of around 20, driving outstanding customer experiences and delivering strong commercial results in a fast-paced environment.

You’ll be responsible for recruitment, onboarding, training, performance coaching, and roster planning, with a focus on building a high-performing culture and achieving sales targets across weekly releases and

Qualifications

• Experience leading medium to large retail teams.
• Strong customer experience focus and coaching mindset.
• KPI driven with ability to analyse store performance.
• Proficient with Excel/Google Sheets for reporting and planning.

Responsibilities

• Lead, coach and develop a large retail team.
• Recruit, onboard and train staff; provide ongoing feedback.
• Drive sales targets and KPIs; analyse performance.
• Roster planning and workforce management to meet budgets.
• Coordinate store operations for a flagship multi-level store.

Skills

Team leadership

Coaching

Customer experience

KPI focus

Roster planning

Excel reporting

Google Sheets

Tools

Excel

Google Sheets

Job description

POP MART in Sydney is seeking an experienced Assistant Store Manager to lead a large-format retail team at our World Square store. You will coach a diverse team of around 20, driving outstanding customer experiences and delivering strong commercial results in a fast-paced environment.

You’ll be responsible for recruitment, onboarding, training, performance coaching, and roster planning, with a focus on building a high-performing culture and achieving sales targets across weekly releases and