Lead, Application Services

NSW Electoral Commission; Sydney; On-site; AUD 150,000 - 190,000; Full time

Benefits offered by this job

Career development opportunities

LinkedIn Learning training

Staff social events

35 hour work week with flex leave

Fitness Passport

Job summary

NSW Electoral Commission is recruiting an experienced Lead Application Services professional to head a team delivering support for diverse applications that underpin state-wide elections. The role focuses on proactive service management, vendor coordination, and leadership to meet tight deadlines.

The successful candidate will demonstrate robust ITSM experience, strong stakeholder communication, and a solid track record of driving service excellence within a public sector environment.

Qualifications

• Proven experience in leading and managing a team, including performance management.
• Strong technical understanding and proven experience supporting a range of business and enterprise systems (e.g., .NET, SharePoint, SQL, JIRA).
• ITIL V3 or V4 certification, and/or equivalent ITSM experience.
• Budget management and license/contracts experience.
• Vendor management experience driving efficiencies and service improvements.
• Excellent stakeholder and communication skills with both technical and non-technical audiences.
• Relevant tertiary qualification.

Responsibilities

• Lead and manage an application support team delivering services to statewide elections.
• Engage with senior stakeholders and vendor partners to drive service excellence.
• Ensure IT service management best practices across incident/problem/change management.

Skills

Team leadership

Vendor management

Stakeholder communication

ITSM

Budget management

Financial acumen

Enterprise systems knowledge

Cross-functional collaboration

Public sector experience

Vendor performance management

Education

Relevant tertiary qualification

Tools

Microsoft .NET

ManageEngine

Microsoft SharePoint

JIRA

MS SQL Server

Content Manager

Microsoft Power Platform

Job description

We have an opening for an ongoing Lead Application Services within our Business Systems business unit that would suit a seasoned application support professional with experience in a similar role. The Electoral Commission is an exciting and fast paced place to work with a highly collaborative culture and strong public purpose. We are looking for someone with a track record of supporting a diverse range of applications to lead a support team that provides a range of services to support software systems in the delivery of state-wide elections. This requires the management of key application support activities against very tight deadlines. This exciting opportunity will suit an experienced Team Lead with strong vendor management skills, the ability to proactively build relationships with senior stakeholders and a track record of driving service excellence in application support and management. If you want to be part of safeguarding democracy, please apply with an up-to-date CV and a covering letter addressing your skills and experience against the role requirements listed below.

This is an ongoing full-time position.

Key knowledge, experience and essential requirements

As the successful candidate, you will have:

• Proven experience in leading and managing a team, including managing performance and team capability.
• Strong technical understanding and proven experience supporting a range of business and enterprise systems, software, platforms and technologies, such as Microsoft .Net, Managengine, Microsoft SharePoint, JIRA, MS SQL Server, Content Manager, Microsoft Power platform, or similar.
• ITIL V3 or V4 certification, and/or equivalent relevant experience and a track record of driving IT Service Management (ITSM) best practice and continual
• Financial acumen and budget management capability with experience in efficient management of software licenses and software related contracts.
• Proven experience in vendor management including management of application vendors, managed services and other providers to drive efficiencies and deliver business benefits and service improvements.
• Excellent stakeholder management and communication skills with the ability to effectively communicate with both technical and non-technical audiences including strong written and presentation skills.
• Strong track record in engaging at a technical level with teams to maximise individual team member and overall team performance
• Relevant tertiary qualification.

About the NSW Electoral Commission

The New South Wales Electoral Commission delivers trusted and independent systems, processes, oversight and engagement that support democracy in New South Wales. Our vision is to maintain confidence in the integrity of the democratic process and make it easy for people to understand and participate.

• Running and regulating elections
• Communicating and engaging with current and future voters, key NSW community stakeholders and NSW election participants; and
• Investigating possible offences and enforcing electoral and lobbying laws such as Electoral Act 2017 and Electoral Funding Act 2018.

What we offer

• Opportunity to work on large scale events and assist your local community
• Career development opportunities through study and face to face training
• Access to self-paced training via LinkedIn Learning
• Employee Assistance Program for wellbeing supportStaff social events to connect with colleagues
• Work/Life balance (35 hour working week) and flex leave
• Access to Fitness Passport for eligible staff
• Free annual flu vaccination
• Convenient CBD location, near Gadigal Metro and Town Hall Stations.

Applications Close: Tuesday 29 September 2026, 11.59pm