Lead API & Integrations Specialist - Remote AU

Latitude IT; Australia; Remote; AUD 100,000 - 160,000; Full time

Job summary

Latitude IT in Australia is seeking a Technical Support & Integrations Manager to join the team. This hands-on role sits between customers, technology partners, customer support and engineering to own complex tech issues and improve support delivery as the business scales.

You’ll troubleshoot APIs and integrations, work with external partners, and help shape documentation and processes while collaborating with multiple teams across the organization.

Qualifications

• Experience in technical support, integrations, implementation or technical account management.
• Strong understanding of APIs, particularly REST APIs.
• Experience working with JSON and/or XML.
• Ability to interpret logs and investigate technical issues.
• Experience working with third-party integrations within a SaaS or software environment.
• Strong customer and stakeholder management skills.
• Structured approach to troubleshooting and root-cause analysis.
• The ability to work independently while knowing when to involve engineering teams.
• Excellent written and verbal communication skills.

Responsibilities

• Investigate and resolve complex API and integration issues escalated from the customer support team.
• Troubleshoot issues using logs, data, API documentation and technical tools.
• Work directly with customers and external technology partners to understand and resolve issues.
• Liaise with internal engineering teams where issues require further technical investigation.
• Support integrations with third-party platforms and help identify root causes of recurring issues.
• Work with external technology partners through integration, testing and onboarding processes.
• Support new partner integrations and ensure connectivity meets quality standards.
• Create and maintain technical documentation and troubleshooting guides.
• Identify recurring issues and help develop longer-term solutions and process improvements.
• Collaborate with Customer Support, Account Management, Business Development and Engineering teams.

Skills

API troubleshooting

REST APIs

JSON

XML

Logs interpretation

Third-party integrations

Stakeholder management

Communication

Troubleshooting

Independent work

Job description

Latitude IT in Australia is seeking a Technical Support & Integrations Manager to join the team. This hands-on role sits between customers, technology partners, customer support and engineering to own complex tech issues and improve support delivery as the business scales.

You’ll troubleshoot APIs and integrations, work with external partners, and help shape documentation and processes while collaborating with multiple teams across the organization.