Lead a High-Volume QSR as General Manager

Century 101 Pty Ltd; Melbourne; Vor Ort; AUD 90.000 - 120.000; Vollzeit

Zusammenfassung

KFC Brimbank, part of the Retzos Group, is seeking an experienced Restaurant General Manager to lead a high‑volume operation in Melbourne’s western suburbs. You’ll drive people leadership, operational excellence and strong commercial performance to deliver exceptional customer experiences.

You’ll coach the management team, uphold food safety and workplace safety standards, recruit and develop talent, and ensure sales and profitability targets are met.

Qualifikationen

• Experience managing a QSR or high-volume restaurant.
• Strong people leadership and coaching capabilities.
• Commercial acumen with responsibility for sales, labour, costs.
• Understanding of operational and food safety standards.

Aufgaben

• Lead, coach and develop a high-performing management and restaurant team
• Build a strong, values-driven culture focused on people, safety, quality and customer experience
• Take ownership of restaurant sales, profitability and key performance metrics
• Drive operational excellence and consistently deliver brand standards
• Ensure compliance with food safety, workplace safety and employment requirements
• Recruit, retain and develop great people while building a strong internal talent pipeline
• Identify and develop future leaders within the business
• Create an environment where team members feel supported, engaged and motivated to perform at their best

Kenntnisse

People leadership

Coaching

Performance management

Commercial acumen

Operational excellence

Customer experience

High-volume environment

QSR experience

Jobbeschreibung

Restaurant General Manager – KFC Brimbank

Ready to lead great teams, drive performance and run a great restaurant?

KFC restaurants across Melbourne’s western suburbs, proudly operated by the Retzos Group, are looking for an experienced Restaurant General Manager to join our team in the Brimbank area.

We’re looking for an established leader who has experience managing a QSR or high-volume fast-paced restaurant and knows what it takes to build strong teams, deliver operational excellence and achieve great business results.

This is an exciting opportunity to join a well-established, family-owned organisation where leadership, culture and long-term careers genuinely matter.

About Us

With over 45 years’ experience in the food and hospitality industry, the Retzos Group of Companies proudly employs more than 4,000 team members across Regional Victoria and Metro Melbourne.

While our history is grounded in tradition, our focus is firmly on the future — building capability, nurturing strong culture and developing leaders who make a real difference in their teams and communities.

How you’ll make a difference

As Restaurant General Manager, you’ll take ownership of the overall performance of your restaurant, with a strong focus on people leadership, operational excellence, customer experience and commercial performance.

You’ll lead from the front, developing and coaching your management team, creating a culture people want to be part of and delivering sustainable business results in a fast-paced environment.

Key Responsibilities

• Lead, coach and develop a high-performing management and restaurant team
• Build a strong, values-driven culture focused on people, safety, quality and customer experience
• Take ownership of restaurant sales, profitability and key performance metrics
• Drive operational excellence and consistently deliver KFC brand standards
• Ensure compliance with food safety, workplace safety and employment requirements
• Recruit, retain and develop great people while building a strong internal talent pipeline
• Identify and develop future leaders within the business
• Create an environment where team members feel supported, engaged and motivated to perform at their best

About You

You’re an experienced, hands-on restaurant leader who enjoys developing people, taking ownership of results and building high-performing teams.

You’ll bring:

• Previous management experience within QSR, fast food or a high-volume restaurant environment
• Demonstrated experience leading a restaurant and management team
• Strong people leadership, coaching and performance management capability
• Commercial acumen and confidence managing sales, labour, costs and other key performance metrics
• A strong understanding of operational, food safety and workplace safety standards
• Excellent communication and organisational skills
• A proactive, solutions-focused mindset and commitment to continuous improvement
• The ability to thrive in a fast-paced, high-volume environment

Why Join KFC and the Retzos Group of Companies?

• Competitive RGM salary package
• Join one of the world’s most recognised QSR brands
• Ongoing coaching, training and leadership support
• Clear career development and structured leadership pathways
• Opportunities to progress beyond restaurant management
• Be part of a well-established, family-owned organisation that invests in its people
• Opportunity to build a meaningful, long-term career

The Colonel laid the foundation for one of the world’s most iconic brands. At Retzos Group, we continue that legacy by investing in our people and backing leaders who want to grow.

If you’re an experienced QSR leader looking for your next opportunity in Melbourne’s west, we’d love to hear from you.

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