Manager - Technology, Customer & Operations

APM Terminals; City of Melbourne; On-site; AUD 120,000 - 160,000; Full time

Job summary

Maersk is seeking an IT professional to lead the implementation and support of warehouse management systems within a logistics environment. You will work with business and operations teams to capture requirements, design solutions, and drive go-live activities.

Role requires hands-on PM skills, experience with Infor SCE or Exceed WMS, and strong SQL expertise. You will coordinate with global teams, deliver IT projects, and mentor colleagues in a challenging, diverse environment.

Qualifications

• 5 to 8 years implementing, managing and supporting warehouse management systems
• Hands-on experience in Infor SCE or Exceed WMS is essential
• Experience with MS SQL or SQL language
• Experience delivering AMR, ACR, and ASRS projects in warehouse/logistics
• Strong knowledge of supply chain execution in distribution and transport management
• Experience in leading IT projects such as updates, migrations, outages
• PM knowledge and project management certifications are a plus (PMP/Prince-2)
• Excellent analytical and problem-solving skills

Responsibilities

• Work with business and operational teams to understand requirements and implement IT solutions
• Carry out full implementation from design to go-live
• Coordinate with regional/global teams and Maersk colleagues for development or customization
• Produce requirements, project plans, configurations and test plans as lead SME
• Perform configuration on supported applications to run operations
• Conduct training for super-users and project team members
• Develop the TCO team by upskilling them
• Support IT services and infrastructure implementations with AOT and Maersk teams
• Handle change requests and escalate as needed
• Attend business review meetings and gather improvement opportunities
• Review existing implementations and identify enhancements
• Manage service levels, KPIs and escalations
• Act as senior SME during major incidents and support disaster recovery
• Assist with system migrations and upgrades

Skills

Warehouse mgmt systems

SQL

Infor SCE

Exceed WMS

PM knowledge

Tools

MS SQL

Job description

Establish close and integrated ties with operating business units by implementing applications and integration to help the business improve efficiency, reduce cost and support business growth as well as supporting effective day-to-day running of all operations as defined by the TCO Area Head. Be the technical lead on major implementations, providing support and mentorship to other TCO colleagues. Provide higher technical input for TCO specialists on support and change issues. Deputise where necessary for area TCO leadership. Support the region with the provision of training to other TCO colleagues.

Key responsibilities

• Work with business and operational teams to understand their requirements to implement and deliver any appropriate IT solutions
• Carry out full implementation from design, solution development, testing and go-live
• Coordinate with other TCO specialists, Global teams and extended Maersk colleagues to deliver any development or customisation if necessary
• Produce functional requirements, project plans, system configuration and test plans when being the lead SME on a project
• Perform configuration on supported applications needed to run operations including all peripheral applications and devices.
• Conduct training to super-users and project team members where necessary
• Develop the TCO team to upskill them
• Working with AOT and other Maersk Teams to ensure the smooth implementation of IT services and infrastructure
• Handle any change requirements
• Attend any business review meetings with potential, new or existing customers and gather/understand/follow-up areas of concern and improvement where applicable
• Review existing implementations and find any improvement opportunities where applicable
• Ensure any issues reported are attended until closed
• Manage service level, KPI and escalations
• Where necessary, act as a senior SME during major incidents
• Support any disaster recovery and system testing if needed
• Support any system migration and upgrade

Required qualification, experience & skills

• 5 to 8 years Implementing, managing and supporting warehouse management systems, and daily work using Bl analysis tools
• Proven hands-on experience in Infor SCE or Exceed WMS is essential.
• Experience in MS SQL, or any SQL language
• Experienced in delivering AMR, ACR, and ASRS projects within warehouse and logistics environments.
• Possess strong business knowledge of supply chain execution in the following verticals: Distribution centre services in warehouse operations and contract logistics (must have) Transport management
• Experience in organizing and managing major IT projects such as system updates, migrations, upgrades, outages
• Experienced in delivering AMR, ACR, and Mult shuttle automation projects within warehouse and logistics environments.
• Possess knowledge in Project Management
• Track record of delivering high engagement within teams
• Certification in Project management is an added advantage (PMP, Prince-2, etc.)

Required Business/ Technical Knowledge

• Excellent analytical and problem-solving skills
• Bias to mentoring and knowledge sharing
• Strong collaboration skills
• Self-driven with a focus on continual self-development
• Strong stakeholder management skills
• Good English communication skills (written and verbal

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.

We are happy to support your need for any adjustments during the application and hiring process.

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A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.