Import Sea Operator

Mondiale VGL; City of Brisbane; Hybrid; AUD 65,000 - 85,000; Full time

Benefits offered by this job

Supportive environment

Dynamic team atmosphere

Career development opportunities

Job summary

A global logistics provider is seeking an experienced Import Sea Freight Operator to ensure the efficient movement of cargo. The role involves tracking shipments, obtaining necessary documentation, and resolving customs issues. Ideal candidates will have 2-3 years of experience in sea freight operations, strong knowledge of ICS and CargoWise systems, and effective communication skills. Join a dynamic team that values operational accuracy and client satisfaction in a supportive environment.

Qualifications

• Minimum 2–3 years’ experience in import sea freight operations within the logistics industry.
• Strong working knowledge of relevant freight management systems.
• Familiarity with sea cargo automation processes.

Responsibilities

• Track and monitor sea freight shipments from origin to destination.
• Obtain all necessary shipment documentation for clearance.
• Utilize ICS and CargoWise for accurate shipment data entry.
• Coordinate with shipping lines, customs brokers, and clients.
• Resolve issues related to customs delays or document discrepancies.
• Ensure compliance with all applicable customs regulations.
• Manage workload to meet strict deadlines.

Skills

Import sea freight operations experience

Familiarity with ICS and CargoWise One

Strong organizational skills

Problem-solving abilities

Team-oriented

Excellent communication skills

High attention to detail

Tools

CargoWise One (CW1)

ICS (Integrated Cargo System)

Job description

Company Overview

Mondiale VGL is a globally recognised transport and logistics provider with roots in Oceania and operations in 19 markets. For over 40 years, we’ve connected people, places and possibilities – moving freight and building careers across New Zealand, Australia, Asia, Europe and the USA.

We offer fully integrated, end-to-end logistics services, including sea and air freight, import and export, wharf transport, customs clearance, and warehousing. Our scale and reach help businesses operate more efficiently across borders and supply chains – and our team of 1,500+ people brings diverse perspectives and shared ambition.

We’re proud of our heritage and the platform it provides for people and businesses to grow. Be part of a company that gets things moving – and build a career that moves with it.

Role Summary

We are currently seeking an experienced and motivated Import Sea Freight Operator to join our dynamic team. The Import Sea Freight Operator plays a key role in the end-to-end coordination of sea freight imports, ensuring the efficient, accurate, and timely movement of international cargo from the load port through to final delivery.

This role requires comprehensive knowledge of freight forwarding procedures, documentation requirements, and sea cargo automation systems to support seamless operations and optimal client service.

Key Responsibilities

• Track and monitor all sea freight shipments from origin to destination, ensuring timely updates and escalation of any delays or discrepancies.
• Identify, source, verify, and obtain all necessary shipment documentation as required (e.g., Bills of Lading, commercial invoices, packing lists, import permits, etc.) to ensure smooth cargo clearance and delivery.
• Utilize systems such as IC​S (Integrated Cargo System) and CargoWise One (CW1) for accurate shipment data entry, tracking, reporting, and milestone updates.
• Communicate and coordinate with shipping lines, overseas agents, customs brokers, internal departments (e.g., Fleet Team, Accounts), and clients to ensure all parties are informed and aligned.
• Proactively address and resolve issues related to customs delays, document discrepancies, or cargo misrouting. Demonstrate initiative in mitigating risks and limiting impacts to clients and the business.
• Ensure compliance with all applicable local and international customs, import/export, and maritime regulations, including sea cargo automation requirements.
• Effectively manage workload and prioritize tasks to meet strict deadlines and service level agreements, especially during peak periods or urgent shipments.

Qualifications

• Minimum 2–3 years’ experience in import sea freight operations within the freight forwarding or logistics industry.
• Strong working knowledge of IC​S, CargoWise One (CW1), and other freight management systems.
• Familiarity with sea cargo automation processes and common system-related issues.
• Team-Oriented with a Positive Attitude.
• Excellent organizational, problem-solving, and multitasking abilities.
• Strong communication skills with the ability to work collaboratively across different teams and stakeholders.
• High attention to detail and commitment to operational accuracy and client satisfaction.

Why Mondiale VGL?

• Be part of a dynamic and growing team in a global company with over 40 years of industry expertise.
• Join a supportive, energetic environment where no two days are the same.
• Build a career where your impact drives the future of the logistics and freight teams.

Location

Positions are open to those based in Sydney or Melbourne.

Employment Details

Seniority level: Not Applicable

Employment type: Full-time

Job function: Distribution

EEO Statement

We believe our people are our greatest strength — and the diversity of our team is central to how we grow and succeed. We’re committed to building an inclusive culture where everyone feels respected, supported, and able to thrive. With operations spanning the globe, we know we’re better together when our team reflects the diversity of the communities and customers we work with every day.