Laboratory Solutions Consultant & Client Training Lead

Verathon Inc; Canberra; On-site; AUD 90,000 - 120,000; Full time

Job summary

Verathon Inc. is seeking a Laboratory Technical Consultant for Australia. The role focuses on advanced customer support, connectivity solution design, and end-to-end service implementations for laboratory environments.

The candidate will train customers, maintain technical knowledge of Data Innovations products, coordinate with partners, and travel up to 20% to client sites. Strong communication and project management skills are essential.

Qualifications

• Minimum Associate's degree in business management, computer science or related field and at least 3 years of related working experience OR at least 5 years related working experience with service implementations, technical services, project management or clinical laboratories
• Travel up to 20% may be required; travel outside normal hours possible

Responsibilities

• Respond to customer requests and log support tickets in a timely, professional manner
• Design and implement connectivity solutions using Data Innovations software
• Provide advanced level support from pre-implementation to post-live deployment
• Deliver training on company products and solutions to customers and partners
• Manage project plans and track time spent on service implementations

Skills

Lab instrument interfacing

TCP/IP troubleshooting

Windows Server administration

VMware virtualization

InterSystems Cache/IRIS administration

Communication skills

Presentation skills

Project management principles

Travel coordination

Education

Associate's degree in business management, computer science or related field

Tools

Data Innovations software

Microsoft Office/SharePoint

Job description

Verathon Inc. is seeking a Laboratory Technical Consultant for Australia. The role focuses on advanced customer support, connectivity solution design, and end-to-end service implementations for laboratory environments.

The candidate will train customers, maintain technical knowledge of Data Innovations products, coordinate with partners, and travel up to 20% to client sites. Strong communication and project management skills are essential.