Laboratory Solutions Consultant Australia

Verathon Inc; Australia; Remote; AUD 90,000 - 120,000; Full time

Job summary

Verathon Inc. in Australia seeks a Laboratory Technical Consultant to support customers with integration of Data Innovations software, troubleshoot, and implement connectivity solutions in lab environments.

You will provide advanced post-live support, conduct product demonstrations, and collaborate with sales and engineering teams to ensure successful deployments and ongoing customer satisfaction across regions in Australia. Some travel may be required.

Qualifications

• Proven ability to design and implement connectivity for lab environments.
• Strong documentation and training delivery skills.

Responsibilities

• Resolve and respond to customer requests and support tickets in a professional manner.
• Log support calls into internal CRM system and handle unassigned tickets.
• Design and implement laboratory connectivity solutions using Data Innovations software.
• Provide advanced level support from pre-implementation to post-live.
• Deliver training on company products to customers and partners.
• Maintain up-to-date knowledge of product releases and features.

Skills

Lab interfacing

TCP/IP troubleshooting

Windows Server

VMware virtualization

Communication skills

Project management

Education

Associate degree in business management

Bachelor’s degree in Computer Science

Tools

Data Innovations

Job description

Verathon Inc. in Australia seeks a Laboratory Technical Consultant to support customers with integration of Data Innovations software, troubleshoot, and implement connectivity solutions in lab environments.

You will provide advanced post-live support, conduct product demonstrations, and collaborate with sales and engineering teams to ensure successful deployments and ongoing customer satisfaction across regions in Australia. Some travel may be required.