Lab Solutions Architect

Verathon Inc; City of Brisbane; On-site; AUD 90,000 - 110,000; Full time

Job summary

Verathon Inc in Brisbane, Australia, is seeking a Laboratory Technical Consultant to support customers and partners, troubleshoot issues, and guide deployments of the Data Innovations platform.

Responsibilities include responding to requests, logging calls in the CRM, delivering product training, maintaining knowledge of software products, coordinating with teams, and presenting at workshops and events; travel up to 20% may be required.

Qualifications

• Associate degree (or 5 years related experience) in a relevant field.
• Minimum 3 years in service implementations or technical support.
• Willingness to travel up to 20%.

Responsibilities

• Respond to customer requests and support tickets professionally.
• Log support calls into CRM and manage unassigned tickets.
• Design connectivity solutions using Data Innovations software.
• Provide advanced post-live support and customer training.
• Maintain knowledge of company software and modules.
• Collaborate with other departments to ensure readiness for new releases.

Skills

Customer support

Troubleshooting

Communications

Project management

Data Innovations software

Networking basics

Training delivery

Team collaboration

Documentation

Education

Associate degree or higher in Business Management, Computer Science or related field

Tools

Data Innovations software

Microsoft Office

SharePoint

CRM systems

Job description

Verathon Inc in Brisbane, Australia, is seeking a Laboratory Technical Consultant to support customers and partners, troubleshoot issues, and guide deployments of the Data Innovations platform.

Responsibilities include responding to requests, logging calls in the CRM, delivering product training, maintaining knowledge of software products, coordinating with teams, and presenting at workshops and events; travel up to 20% may be required.