L2/3 Service Desk Engineer – Microsoft 365 & Endpoints

Miacor It; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Salary continuance insurance

Annual performance review

Employee Assistance Program

Health and wellbeing initiatives

Training and development

Job summary

Hitachi Rail in Brisbane, Australia, seeks a Maintenance Engineer – Wayside Signalling with strong railway signalling, fault finding and on-site support experience. You will diagnose ETCS faults, support system recovery and monitor performance in a safety-critical environment.

Degree in Electrical/Electronic Engineering (or equivalent) and 5+ years in railway signalling required; role is on-site, full-time with after-hours on-call, offering opportunities to contribute to reliability and

Qualifications

• Requires degree in electrical/electronic engineering or equivalent; Diploma/Certificate IV in Rail Signalling considered
• Minimum 5+ years in railway signalling maintenance, fault finding, testing or commissioning
• Ability to read signalling diagrams, manuals and maintenance procedures
• Experience with on-site fault diagnosis and corrective actions

Responsibilities

• Undertake fault finding and provide technical support for wayside signalling and ETCS equipment
• Download, analyse and interpret logs and diagnostics to support fault identification
• Support RCA, FRACAS and continuous improvement initiatives
• Monitor system performance and identify recurring issues
• Work with cross-disciplinary teams including signalling and maintenance groups
• Provide after-hours on-site technical support as required
• Contribute to maintenance, testing, commissioning and system enhancements across the wayside network

Skills

Electrical fault-finding

Field testing

Troubleshooting

Technical documentation

Team collaboration

Education

Degree in Electrical Engineering

Diploma or Certificate IV (Rail Signalling)

Tools

Electrical test equipment

Computer-based diagnostic tools

Job description

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting‑edge of digital transformation and technology. From the multi‑cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there’s something for everyone to get stuck into. And that’s where you come in.

Job Description:

Hitachi Rail is looking for an enthusiastic self‑motivated Maintenance Engineer- Wayside Signalling who thrives in a fast‑paced environment. This is an exciting opportunity for a proactive and self‑driven professional with a strong practical background in railway signalling, fault finding and technical support. The position is based in Brisbane, Australia.

Who We Are

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 14,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Location: Brisbane, Queensland, Australia

Job Schedule: Full time

Work Arrangement: Onsite

Mission

Working within a fast‑paced operational environment, you will provide technical and onsite support for wayside signalling ETCS equipment. You will apply your technical expertise to fault diagnosis, equipment investigation, maintenance support, system recovery and performance monitoring across an ETCS L2 signalling system.

Accountabilities

The successful candidate will be a practical problem‑solver who is comfortable working in a safety‑critical railway environment. Experience with centralised signalling equipment and computer‑based interlocking systems would also be highly regarded.

• Undertake fault finding and provide technical support for wayside signalling and ETCS equipment, including detailed fault investigation, analysis of equipment performance and identification of appropriate recovery actions.
• Investigate equipment faults and operational incidents, including onsite inspection, diagnosis, testing and adjustment in accordance with applicable procedures, competency and authorisation.
• Download, analyse and interpret equipment logs, alarms and diagnostic information to support fault identification and investigation.
• Support root cause analysis (RCA), FRACAS activities and continuous improvement initiatives to enhance system reliability and maintainability.
• Monitor equipment condition and system performance to identify emerging or recurring issues.
• Investigate faults involving interfaces between distributed wayside equipment, centralised signalling systems and interlocking.
• Develop and maintain technical documentation, maintenance instructions, fault‑finding information, maintenance records and defect reports.
• Record and communicate technical findings, recommendations and investigation outcomes to relevant stakeholders.
• Work collaboratively with signalling, telecommunications, Control Centre, maintenance and specialist engineering teams.
• Participate in an after‑hours on‑call roster and provide onsite technical support when required.
• Support maintenance, testing, commissioning, and system enhancement activities across the wayside signalling network.

About you

• Degree in Electrical Engineering, Electronic Engineering or a related discipline. Applicants with a Diploma or Certificate IV (Rail Signalling) and significant relevant Rail industry experience will also be considered.
• Minimum 5+ years’ experience in railway signalling maintenance, fault finding, testing, commissioning or operational signalling support. Previous experience working on the Queensland Rail network would be advantageous.
• Strong electrical and electronic fault‑finding, diagnostic, and troubleshooting skills.
• Experience using electrical/electronic test equipment and computer‑based diagnostic, monitoring and maintenance tools.
• Ability to read and interpret signalling designs, circuit diagrams, signalling schematics, technical manuals and maintenance procedures.
• Experience conducting technical investigations and developing effective corrective and preventive actions.
• Ability to work independently in the field and collaborate effectively within multidisciplinary maintenance and engineering teams.

At Hitachi Rail, we know that a diverse business is a sustainable business. Working collaboratively with a range of internal networks, we’re continuously improving our policies and products. From accessible, sustainable design to achieving a better gender balance. We base these efforts on our core values: Harmony, Sincerity and Pioneering spirit. And by aligning with these, we’re able to create a workplace where people not only feel comfortable but are given opportunities to thrive.

What we offer

• Be part of a Global Company that offers a great work life balance.
• Many opportunities to progress in your career with training and development available.
• Salary Continuance Insurance
• Annual performance, development, and salary review process.
• Employee Assistance Program (employees and family).
• Flu Vaccinations.
• Invitation to attend and participate in Company sponsored social events throughout the year.
• Health and Wellbeing initiatives throughout the year.
• Days off per year sponsored by the company in addition to the statutory public holidays and leave entitlements.
• Ongoing professional development and training.

We thank all applicants for their interest; however, only those under consideration will be contacted.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.