Maintenance Engineer- Telecommunications

Hitachi, Ltd.; Brisbane; Hybrid; AUD 120,000 - 170,000; Full time

Benefits offered by this job

Salary Continuance Insurance

Annual performance, development, and薪酬

Employee Assistance Program (EAP)

Flu Vaccinations

Social events throughout the year

Health and Wellbeing initiatives

Additional days off

Job summary

Hitachi Rail is seeking a Maintenance Engineer- Telecommunications in Brisbane, Australia. You will ensure reliability and performance of telecom infrastructure, performing fault diagnosis, maintenance and optimisation across rail communications systems.

The role requires a degree in Electronic/Telecom/Computer Engineering or related field, plus 5+ years in maintenance engineering or technical support; CCNA certification is highly desirable.

Qualifications

• 5+ years of experience in maintenance engineering, technical support, testing, commissioning, or related roles
• Degree qualification in Electronic/Telecommunications/Computer Engineering or related field
• CCNA or equivalent networking certification is highly desirable
• Experience with telecom fault finding and support in radio access, mobile core or IP-based systems
• Willingness to participate in on-call roster in a 24/7 environment

Responsibilities

• Provide technical support for ETCS Data Radio Systems (DRS), focusing on RAN or Mobile Core
• Analyse system and logs for fault investigation, root-cause analysis and proactive monitoring
• Perform routine health checks and identify improvements to reliability and performance
• Develop and maintain technical documentation, procedures, drawings, asset records and reliability reports
• Manage Level 3 escalations with SME support and evidence
• Support internal and customer reporting of maintenance and performance
• Record findings, actions and lessons learned for stakeholders
• Participate in meetings and continuous improvement initiatives
• Build relationships with clients, contractors, suppliers and internal teams
• Monitor SLAs and KPIs; investigate incidents affecting rail operations
• Ensure compliance with HSE policies and reporting requirements

Skills

Telecommunications fault finding

Technical support

RF communications

GSM-R knowledge

Education

Bachelor's degree in Electronic Engineering / Telecommunications Engineering / Computer Engineering / Information Technology or related discipline

CCNA certification or equivalent networking certification

Job description

About Us

A career at Hitachi Rail will help create a legacy. With operations in every corner of the world, our work goes to the cutting-edge of digital transformation and technology. From the multi-cultural strength of our global organisation to the sustainable and innovative ways we work to bring people together, there's something for everyone to get stuck into. And that's where you come in.

Job Description

Hitachi Rail is looking for an enthusiastic self-motivated Maintenance Engineer- Telecommunications who thrives in a fast-paced environment. The successful candidate is comfortable performing a wide range of tasks from administrative to strategic. The position is based in Brisbane, Australia.

Who We Are

Hitachi Rail is a fully integrated, global provider of rail solutions across rolling stock, signaling, service & maintenance, digital technology and turnkey. With a presence in 38 countries across three continents and over 14,000 employees, our mission is to contribute to society through the continuous development of superior rail transport solutions.

Mission

Working within a fast-paced operational environment, you will be responsible for ensuring reliability, availability and performance of telecommunications and operational technology infrastructure. You will apply your technical expertise to perform fault diagnosis, maintenance systems and optimisation, and performance improvement activities across a diverse range of rail communications systems.

Accountabilities

The successful candidate will be a proactive problem-solver who thrives in a safety-critical environment and is passionate about delivering exceptional service outcomes for customers and rail operators.

Performance Criteria

· Provide technical support for ETCS Data Radio Systems (DRS), with a focus on either Radio Access Network (RAN) or Mobile Core systems, including fault investigation, performance monitoring and system recovery.

· Download, analyse, and interpret system and communication logs to perform fault investigation, root cause analysis, and proactive performance monitoring.

· Undertake routine system health checks and identify opportunities to improve system reliability, availability, and performance.

· Develop, maintain, and update technical documentation, maintenance procedures, drawings, asset records, and reliability reports, including FRACAS records.

· Manage and coordinate Level 3 escalations relating to unexpected or complex system behaviour, providing initial technical investigations and supporting evidence for Subject Matter Expert (SME) review.

· Support internal and customer reporting requirements, ensuring accurate and timely communication of maintenance activities and system performance.

· Record technical findings, recommendations, corrective actions, and lessons learned, and communicate outcomes to relevant stakeholders.

· Participate in team meetings, technical workshops, training programs, and continuous improvement initiatives.

· Build and maintain effective working relationships with clients, contractors, suppliers, and internal stakeholders.

· Monitor system performance against contractual Service Level Agreements (SLAs) and Key Performance Indicators (KPIs), ensuring incidents affecting train operations or production are thoroughly investigated and resolved.

· Ensure compliance with all Health, Safety and Environmental (HSE) policies, procedures, and reporting requirements

About you:

To be successful in this position you will have:

· Degree qualification in Electronic Engineering, Telecommunications Engineering, Computer Engineering, Information Technology, or a related discipline, or an equivalent relevant telecommunications qualification.

· CCNA certification, or equivalent networking certification, is highly desirable.

· Demonstrated experience in telecommunications fault finding and technical support, with experience in radio access, mobile core or associated IP-based telecommunications systems.

· Commitment to continuous learning and professional development.

· Ability to work independently while contributing effectively within multidisciplinary teams.

· Minimum 5 years of experience in maintenance engineering, technical support, testing, commissioning, or related engineering roles. Previous experience working on the Queensland Rail network would be advantageous.

· Understanding of GSM-R, GPRS, FRMCS, RF communications, Quality of Service (QoS), and rail signalling communication systems will be highly regarded.

· Willingness to participate in an on-call roster and provide after-hours support within a 24/7 operational environment

At Hitachi Rail, we know that a diverse business is a sustainable business. Working collaboratively with a range of internal networks, we're continuously improving our policies and products. From accessible, sustainable design to achieving a better gender balance. We base these efforts on our core values: Harmony, Sincerity and Pioneering spirit. And by aligning with these, we're able to create a workplace where people not only feel comfortable but are given opportunities to thrive.

All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

What we offer:

• Be part of a Global Company that offers a great work life balance.
• Many opportunities to progress in your career with training and development available.
• Salary Continuance Insurance
• Annual performance, development, and salary review process.
• Employee Assistance Program (employees and family).
• Flu Vaccinations.
• Invitation to attend and participate in Company sponsored social events throughout the year.
• Health and Wellbeing initiatives throughout the year.
• Days off per year sponsored by the company in addition to the statutory public holidays and leave entitlements.
• Ongoing professional development and training.

We thank all applicants for their interest; however, only those under consideration will be contacted.

Join us at www.careers.hitachi.com

At Hitachi Rail, there is a place for everyone. We welcome and value differences in background, age, gender, sexuality, family status, disability, race, nationality, ethnicity, religion, and world view. It is our commitment to create an inclusive environment - we are proud to be an equal opportunity employer.