KYC Team Lead — Non-Individual Entities (AML)

Bendigo Bank; Adelaide; Hybrid; AUD 140,000 - 170,000; Full time

Job summary

Bendigo Bank is seeking a Team Manager, KYC to lead a dedicated team of analysts across the Know Your Customer lifecycle. You will ensure precise investigations, regulatory alignment and high-quality outcomes within a growing AML operations function.

Responsibilities include mentoring staff, optimizing workflows, and driving performance in KYC maintenance, sanctions screening and transaction monitoring. A strong leadership background in banking or regulated environments is essential.

Qualifications

• Demonstrated track record leading high-volume operational teams in regulated banking.
• In-depth knowledge of Australian AML/CTF legislation and AUSTRAC guidance.
• Experience with workload prioritisation, capacity planning and maintaining service standards.
• Strong coaching and interpersonal skills to guide analysts through complex investigations.

Responsibilities

• Lead, mentor, and coach analysts across KYC maintenance, sanctions screening and transaction monitoring.
• Oversee complex case reviews, high-risk entity assessments, and escalation paths in line with AUSTRAC obligations.
• Collaborate with Financial Crime Risk, Detection & Analytics, the FIU, and frontline divisions to improve alert quality and close control gaps.
• Champion process improvements, system automations and change initiatives to boost efficiency.
• Establish, operationalise and scale AML operations from the ground up.

Skills

Lead and motivate high-volume teams

Australian AML/CTF knowledge

Capacity planning and workload priorit

Coaching and interpersonal skills

Data-driven decision making

Regulatory change adaptation

Education

Tertiary qualifications in business, law, or finance; ACAMS/CAMS

Job description

Bendigo Bank is seeking a Team Manager, KYC to lead a dedicated team of analysts across the Know Your Customer lifecycle. You will ensure precise investigations, regulatory alignment and high-quality outcomes within a growing AML operations function.

Responsibilities include mentoring staff, optimizing workflows, and driving performance in KYC maintenance, sanctions screening and transaction monitoring. A strong leadership background in banking or regulated environments is essential.