CDD Team Manager – Financial Crime & AML Operations

Bendigo Bank; Melbourne; Híbrido; AUD 150.000 - 190.000; Jornada completa

Descripción de la vacante

Bendigo Bank is seeking a Team Manager, Customer Screening (CDD) to lead a dynamic CDD team within our Financial Crime & Fraud Operations division. You will manage escalation-based decisions across complex watchlists and enhance workflows to uplift team capability while protecting customers and the bank from financial crime.

The role calls for robust leadership, extensive AML/CTF experience, and a data-driven approach. A hybrid work model at Melbourne or Adelaide head office locations is offered.

Formación

• Leadership experience to uplift capability within an operational team.
• Significant AML/CTF, KYC, customer screening, sanctions or financial crime experience.
• Ability to identify gaps, design new workflows, and lead teams through change.

Responsabilidades

• Provide strong, empathetic leadership to cultivate a collaborative, accountable culture.
• Take ownership of customer screening from an escalation perspective across watchlists, media monitoring and initial risk thresholds (CDD alerts).
• Design, implement and refine new operational processes including workflow optimisation for CDD/ECDD alerts.
• Collaborate with internal partners to identify inefficiencies and improve alert/investigation quality.
• Partner with Detection & Analytics, Quality Control and Financial Crime Risk to ensure regulatory alignment and service delivery.
• Maintain oversight of workload distribution and adherence to compliance requirements.

Conocimientos

People leadership

AML/CTF

KYC

Customer screening

Sanctions

Workflow design

Stakeholder management

Data-driven decision making

Educación

Tertiary qualifications in business, accounting, finance or law

ACAMS/CAMS accreditation

Descripción del empleo

Bendigo Bank is seeking a Team Manager, Customer Screening (CDD) to lead a dynamic CDD team within our Financial Crime & Fraud Operations division. You will manage escalation-based decisions across complex watchlists and enhance workflows to uplift team capability while protecting customers and the bank from financial crime.

The role calls for robust leadership, extensive AML/CTF experience, and a data-driven approach. A hybrid work model at Melbourne or Adelaide head office locations is offered.