Team Manager, KYC (Non-Individual Entities)

Bendigo Bank; Adelaide; Híbrido; AUD 140 000 - 170 000; Tempo integral

Resumo da oferta

Bendigo Bank is seeking a Team Manager, KYC to lead a dedicated team of analysts across the Know Your Customer lifecycle. You will ensure precise investigations, regulatory alignment and high-quality outcomes within a growing AML operations function.

Responsibilities include mentoring staff, optimizing workflows, and driving performance in KYC maintenance, sanctions screening and transaction monitoring. A strong leadership background in banking or regulated environments is essential.

Qualificações

• Demonstrated track record leading high-volume operational teams in regulated banking.
• In-depth knowledge of Australian AML/CTF legislation and AUSTRAC guidance.
• Experience with workload prioritisation, capacity planning and maintaining service standards.
• Strong coaching and interpersonal skills to guide analysts through complex investigations.

Responsabilidades

• Lead, mentor, and coach analysts across KYC maintenance, sanctions screening and transaction monitoring.
• Oversee complex case reviews, high-risk entity assessments, and escalation paths in line with AUSTRAC obligations.
• Collaborate with Financial Crime Risk, Detection & Analytics, the FIU, and frontline divisions to improve alert quality and close control gaps.
• Champion process improvements, system automations and change initiatives to boost efficiency.
• Establish, operationalise and scale AML operations from the ground up.

Conhecimentos

Lead and motivate high-volume teams

Australian AML/CTF knowledge

Capacity planning and workload priorit

Coaching and interpersonal skills

Data-driven decision making

Regulatory change adaptation

Formação académica

Tertiary qualifications in business, law, or finance; ACAMS/CAMS

Descrição da oferta de emprego

Team Manager, KYC (Non-Individual Entities)

Closing date: Thursday 26 November 2026

We've never been ‘just a bank'. Just like you should never be ‘just an employee'.

We'reunited in our beliefthat inbanking, better can be bigger, and togetherwe'remaking it happen.

It starts here. With Bendigo Bank… and you.

About the opportunity

We are seeking an inspiring, results focused Team Manager, KYC to lead a dedicated team of analysts responsible for day-to-day operational delivery across the Know Your Customer (KYC) lifecycle.

Reporting to the Senior Manager, KYC Maintenance, you will champion a culture of curiosity and accountability within your team, ensuring that every complex investigation and risk assessment is handled with precision and a strong alignment to our regulatory commitments.

• Establish, operationalise, and scale a newly created AML operational function, designing sustainable workflows and robust workforce capabilities from the ground up.
• Lead, mentor, and coach a dedicated squad of financial crime analysts, cultivating an accountable, inquisitive, and inclusive risk culture. Drive queue allocations, case turnaround times, productivity, and quality outcomes across KYC maintenance, sanctions screening, and transaction monitoring escalations.
• Oversee complex case reviews, high-risk entity assessments, and escalation paths in strict alignment with AUSTRAC regulatory obligations.
• Work closely with Financial Crime Risk, Detection & Analytics, the Financial Intelligence Unit, and frontline business divisions to optimise alert quality, close control gaps, and share actionable intelligence.
• Champion process enhancements, system automations, and change initiatives that boost operational efficiency and adapt to emerging financial crime typologies.

What

• Demonstrated track record leading and motivating high volume operational teams within banking, financial services, or highly regulated environments.
• In depth knowledge of Australian AML/CTF legislation, AUSTRAC guidance, sanctions compliance and financial crime typologies.
• Proven capability in workload prioritisation, capacity planning, and managing service standards while upholding strict quality control.
• Strong interpersonal and coaching skills, with the ability to guide analysts through complex customer facing telephone conversations and sensitive investigative inquiries.
• Experience identifying operational bottlenecks, leveraging data to drive decisions, and supporting the rollout of new detection systems or regulatory changes.
• Tertiary qualifications in business, law, or finance, and/or industry accreditations (ACAMS/CAMS) will be highly regarded.

This is a permanent, full-time opportunity, locatedat our Melbourne, or Adelaide Head Office locations.

We offer flexible work options that put our people first, working in a hybrid model with a minimum local Head Office attendance requirementdeterminedby your Leader, to find a rhythm that works best for you and your team. We believe that coming into the office some of the time is the best way to learn, stay connected and collaborate effectively, especially for key activities like team days, 1:1s, and town halls.

We believe a diverse workforce supported by an inclusive culture is central to our success and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury, or disability to equitablyparticipatein the selection process.

If you're already part of Bendigo Bank (including Community Banks), you'll need to apply through People Hub to submita valid application.We'rekeen to support you with the next step in your career.

Still in two minds?

Research suggests 60% of women and underrepresented groups might stop here, even after getting as far as drafting an application. We believe that diversity makes every team stronger, so even if youdon'ttick everyboxwe still want to see your application!

Please note shortlisting and interviews may take place prior to the advertised close date, sodon'tdelayapply now!