Kronos WFM Optimization Specialist (AU/NZ)

Ncs Australia; Sydney; On-site; AUD 120,000 - 150,000; Full time

Job summary

Richemont Australia is seeking a Workforce Management (WFM) Optimization Specialist on a fixed-term contract to enhance Kronos configurations, improve data integrity and documentation, and strengthen compliance across Australian and New Zealand operations.

You will drive end-to-end WFM enhancements, train users, and partner with HRIS to ensure robust processes. The role covers Australia and New Zealand, with a focus on accuracy, efficiency and risk reduction.

Qualifications

• Proven expertise as a Workforce Management specialist with Kronos focus.
• Ability to identify, analyze and resolve complex system issues.
• Experience drafting foundational docs, processes and training materials.
• Strong understanding of WFM best practices and regulatory compliance (AU/NZ).
• Excellent analytical, problem-solving and communication skills.
• Ability to work independently and in project teams.

Responsibilities

• Analyze WFM configurations and identify root causes of issues.
• Reconfigure Kronos to align with business requirements and best practices.
• Document and report WFM system concerns with clear tracking.
• Collaborate with Kronos HRIS on enhancements and changes.
• Resolve WFM issues for Boutiques and operations units; improve user experience.
• Ensure Kronos config and data meet Fair Work and privacy obligations.
• Establish and document standardized WFM processes and roles.
• Support knowledge transfer and smooth transitions to Operations.

Skills

Kronos optimization

WFM analytics

Documentation

Training delivery

Tools

Kronos

Job description

Richemont Australia is seeking a Workforce Management (WFM) Optimization Specialist on a fixed-term contract to enhance Kronos configurations, improve data integrity and documentation, and strengthen compliance across Australian and New Zealand operations.

You will drive end-to-end WFM enhancements, train users, and partner with HRIS to ensure robust processes. The role covers Australia and New Zealand, with a focus on accuracy, efficiency and risk reduction.