Knowledge-Transition & Service Improvement Lead

Source; Sydney; Híbrido; AUD 140.000 - 190.000; Jornada completa

Descripción de la vacante

PLUS ES in Sydney is seeking an experienced Knowledge Transition Lead to move metering services into operations. You will develop and deliver the Knowledge Transition Plan and coordinate transition, stabilisation and continuous improvement.

Based in Sydney with a hybrid pattern (three days in the office), you will work with Metering Operations SMEs, the Accenture Transition team and BPO delivery teams. A tertiary qualification in business or project management is required and TSA/transition

Formación

• Eight+ years in operational performance, service governance or improvement.
• Experience delivering service transition, readiness or knowledge transfer.
• Strong planning and stakeholder engagement skills.

Responsabilidades

• Develop knowledge-transition plans with owners, milestones, readiness criteria and acceptance.
• Coordinate knowledge transfer, training, access and documentation across teams.
• Prepare procedures, work instructions, process maps with clear ownership and version control.
• Assess readiness across people, processes, technology, data and controls; close gaps.
• Support transitioned services through stabilisation and early-life issue tracking.
• Maintain transition governance and reporting on progress, actions, risks and dependencies.
• Translate insights into practical, sustained service improvements.

Conocimientos

Operational performance

Service management

Business improvement

Governance

Process mapping

Educación

Tertiary qualification in business/operations/project management

Descripción del empleo

PLUS ES in Sydney is seeking an experienced Knowledge Transition Lead to move metering services into operations. You will develop and deliver the Knowledge Transition Plan and coordinate transition, stabilisation and continuous improvement.

Based in Sydney with a hybrid pattern (three days in the office), you will work with Metering Operations SMEs, the Accenture Transition team and BPO delivery teams. A tertiary qualification in business or project management is required and TSA/transition