Knowledge Experience Lead

Medibank Private Limited

Victoria

On-site

AUD 150,000 - 190,000

Full time

6 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Job summary

Medibank Group is seeking a Knowledge & Content Design Lead to shape how knowledge is experienced across the Medibank Hub. You will lead a team of Content Designers, set the knowledge strategy, standards and roadmaps, and act as the design authority for content experiences and platforms.

Partner with senior leaders to improve knowledge structure, governance and delivery, drive information architecture, accessibility and frontline performance, and balance strategic thinking with practical

Qualifications

Experience leading content, UX content or knowledge management teams.
Strong grounding in user experience design principles and UI familiarity.
Expertise in content strategy, information architecture and user-centred design.
Strong stakeholder engagement and influencing skills.
Experience establishing governance, standards and quality frameworks.
Proven track record of creating plain English content aligned with accessibility standards.

Responsibilities

Lead the Knowledge Content Design function and coach a team of specialist Content Designers.
Develop and deliver the knowledge experience strategy and roadmap.
Establish content design standards, governance frameworks and best practices.
Drive improvements in information architecture, content usability and knowledge management platforms.
Use research, data and user insights to improve knowledge experiences and frontline performance.
Partner with leaders across the business to influence priorities and deliver meaningful change.