Frontline Knowledge Experience Designer

Medibank; Melbourne; On-site; AUD 80,000 - 110,000; Full time

Job summary

Medibank is seeking a Knowledge Content Designer to join the Medibank Hub in Melbourne. You will transform complex information into accessible knowledge experiences that help frontline teams deliver exceptional customer outcomes.

The role focuses on content design, UX writing, information architecture and user-centred design to shape how knowledge is created, structured and consumed across the organisation. We have both contract and permanent opportunities available.

Qualifications

• Experience in content design, UX writing or information architecture.
• Portfolio showcasing content design or knowledge experiences.
• Strong user-centred design and user research capabilities.
• Ability to create plain English content aligned with accessibility standards.

Responsibilities

• Design frontline knowledge experiences to support day-to-day customer interactions.
• Translate complex processes into clear, structured knowledge content.
• Conduct user research to identify opportunities for improvement.
• Create process flows, conversation guides and knowledge articles for quick comprehension.

Skills

Content design

UX writing

Information architecture

User research

Stakeholder facilitation

Accessibility

Plain English writing

Portfolio of work

Job description

Medibank is seeking a Knowledge Content Designer to join the Medibank Hub in Melbourne. You will transform complex information into accessible knowledge experiences that help frontline teams deliver exceptional customer outcomes.

The role focuses on content design, UX writing, information architecture and user-centred design to shape how knowledge is created, structured and consumed across the organisation. We have both contract and permanent opportunities available.