Knowledge Experience Lead & Content Strategy

Medibank; Melbourne; On-site; AUD 140,000 - 200,000; Full time

Benefits offered by this job

Flexible working

Career growth

Wellbeing support

Meaningful experiences

Job summary

Medibank Group is building a knowledge experience capability and is seeking a Knowledge & Content Design Lead to shape strategy, standards and the future direction of knowledge design across the hub. You will lead a team of Content Designers, partner with senior stakeholders, and drive improvements in information architecture, usability and governance of knowledge platforms.

You will balance strategic thinking with practical delivery, champion plain-English content, and apply accessibility

Qualifications

• Experience leading content, UX content or knowledge management teams.
• Strong grounding in user experience design principles.
• Expertise in content strategy, information architecture and user-centred design.
• Strong stakeholder engagement and influencing skills.
• Experience establishing governance, standards and quality frameworks.
• Proven track record of creating plain English content aligned with accessibility standards.
• Ability to balance strategic thinking with practical delivery.
• Experience working with knowledge platforms and content management systems, including HTML/CSS and accessibility knowledge.

Responsibilities

• Lead the Knowledge Content Design function and coach a team of specialist Content Designers.
• Develop and deliver the knowledge experience strategy and roadmap.
• Establish content design standards, governance frameworks and best practices.
• Drive improvements in information architecture, content usability and knowledge management platforms.
• Use research, data and user insights to improve knowledge experiences and frontline performance.
• Partner with leaders across the business to influence priorities and deliver meaningful change.

Skills

Content design leadership

Knowledge management

Information architecture

Stakeholder engagement

UX content

Accessibility standards

Tools

Confluence

Jira

Figma

HTML/CSS basics

Job description

Medibank Group is building a knowledge experience capability and is seeking a Knowledge & Content Design Lead to shape strategy, standards and the future direction of knowledge design across the hub. You will lead a team of Content Designers, partner with senior stakeholders, and drive improvements in information architecture, usability and governance of knowledge platforms.

You will balance strategic thinking with practical delivery, champion plain-English content, and apply accessibility