Regional Customer Administration and Service Officer

Wesfarmers Chemicals, Energy & Fertilisers; Shire Of Esperance; On-site; AUD 65,000 - 90,000; Full time

Benefits offered by this job

Salary sacrifice opportunities

Parental leave (up to 18 weeks)

Professional development opportunities

Staff discounts across WesfarmersGroup

Job summary

WesCEF is seeking a Regional Customer Administration & Service Officer in Esperance, WA to deliver exceptional customer service and accurate administrative support to our distributors and customers. Working as part of a collaborative team, you will liaise with accounts, sales, transport providers and internal teams to process invoicing, orders and product availability.

This 12-month fixed-term full-time role offers flexibility and opportunities for development within Wesfarmers Chemicals, Energy

Qualifications

• Experience in customer service, administration or coordination.
• Excellent communication and professional telephone manner.
• Strong attention to detail and ability to work independently.
• Organised with the ability to manage competing priorities.
• Experience using computerised business systems and MS Office.
• Problem solving and quick learning of new systems and processes.
• Calm under high workloads and able to handle shift variability.

Responsibilities

• Provide administrative support for CSBP credit client processes (invoicing, banking, reporting).
• Liaise with Accounts to ensure timely processing of transactions.
• Coordinate scheduling, receival and dispatch of customer orders.
• Deliver timely support to Regional and Area Managers, customers and stakeholders.
• Provide information related to administrative processes and marketing programs.
• Work with Sales to manage product intake, stock levels and demand forecasts.
• Maintain bulk waste records and contractor timekeeping.
• Collaborate with Sales and Operations to monitor product availability.

Skills

Customer service

Administration

Coordination

Communication skills

Attention to detail

Organisational skills

Problem solving

Tools

Microsoft Office

Job description

Search by Keyword (Engineer, Process Technician etc)

Select how often (in days) to receive an alert:

Regional Customer Administration and Service Officer

Location: Esperance, WA, AU, 6450

Job Description:

• Provide customer service and administrative support for our busy Fertiliser business

• Enjoy long-term career development with WesCEF, including competitive remuneration, share allocations, and access to diverse opportunities across the Wesfarmers Group
• 12-month fixed term, full time role based in Esperance

CSBP Fertilisers - We're here for better growth

As Western Australia’s leading fertiliser supplier, CSBP Fertilisers has been helping WA farmers grow with confidence for more than 110 years. CSBP Fertilisers manufactures, imports and distributes a comprehensive range of nitrogen, phosphate and potassium-based fertilisers to WA growers in compound, blended and liquid forms.

CSBP Fertilisers is trusted by farmers for its reliable supply, high-quality product, and leading crop nutrition advice built on more than a century of agronomic and soil expertise. CSBP Fertilisers is committed to delivering the right fertiliser to WA growers, right when they need it.

CSBP Fertilisers is proudly part of Wesfarmers Chemicals, Energy and Fertilisers (WesCEF). The WesCEF portfolio supplies fertilisers that enrich crops and nourish local and international communities, natural gas that warms our homes, and products that underpin critical existing and emerging industries.

With a target of Net Zero Scope 1 and 2 emissions by 2050, WesCEF companies are known for their positive culture, commercial success and growth opportunities. WesCEF operates across Australia and employs around 1,500 people nationally.

WesCEF is a wholly owned subsidiary of Wesfarmers, a highly respected and credible diversified conglomerate publicly listed and valued within the ASX10.

About the Role:

As a Customer Administration & Service Officer, you will play a key role in supporting CSBP Fertilisers growth and success by delivering exceptional customer service and providing accurate, efficient administrative support to our distributors and customers.

Working as part of a collaborative team, you will build strong relationships with a wide range of stakeholders, including customers, fertiliser distributors, sales agents, transport providers,

contractors, suppliers, and internal teams across sales and operations.

This is an excellent opportunity for a customer-focused professional who enjoys building relationships, solving problems, and working in a dynamic environment.

Your key responsibilities will include:

• Provide administrative support for CSBP's credit client processes, including invoicing, banking, and reporting activities.
• Liaise regularly with Accounts teams to ensure accurate and timely processing of transactions.
• Coordinate the scheduling, receival, and dispatch of customer product orders.
• Deliver professional, timely, and efficient support to Regional and Area Managers, customers, and stakeholders.
• Provide information and assistance relating to administrative processes and marketing programs.
• Work closely with the Sales team to manage product intake, stock levels, and customer demand forecasts.
• Maintain bulk waste records and contractor timekeeping information.
• Collaborate with Sales and Operations teams to monitor and communicate product availability.

About you

To be successful in this role, you will bring:

• Previous experience in a customer service, administration, or coordination role
• Excellent communication skills and a confident, professional telephone manner.
• Strong attention to detail and the ability to work independently.
• Exceptional organisational skills, with the ability to manage competing priorities in a fast-paced environment.
• Experience using computerised business systems and proficiency in Microsoft Office applications.
• Strong problem-solving skills and the ability to quickly learn new systems and processes.
• The ability to remain calm and effective when managing high workloads and challenging situations.
• Flexibility to work a rotating shift roster, including early starts, late finishes, and occasional Saturday shifts.

What we offer

At Wesfarmers Chemicals, Energy & Fertilisers (WesCEF), we value our people and offer a range of benefits designed to support your wellbeing, development and career growth, including:

• Salary sacrifice opportunities, including novated leasing
• Access to a wide range of employee benefits across the Wesfarmers Group, including staff discounts at Bunnings, Kmart, Target, Officeworks and Kleenheat, as well as access to Wesfarmers-sponsored arts and cultural events
• Paid parental leave of up to 18 weeks
• Ongoing professional development and career opportunities across WesCEF and the broader Wesfarmers Group

Why WesCEF

At WesCEF, we are committed to building an engaged, high-performing and inclusive workforce that reflects the communities in which we operate. We value diversity of thinking, skills and experience, knowing this drives innovation and better business outcomes.

We welcome applications from people of all backgrounds and encourage Aboriginal and Torres Strait Islander peoples to apply.

We are proud to support flexible working arrangements and understand that flexibility looks different for everyone. If flexibility is important to you, we encourage you to discuss your needs as part of the application process.

WesCEF operates across multiple locations, with our two major hubs based in Kwinana and the Perth CBD.

Applications close:5:00pm AWST Sunday 22nd November2026

Our recruitment process considers your alignment to our company values and the requirements of the role. We also have several checks which may be conducted todemonstrateyour suitability for the role including but not limited to psychometric assessment, police checks, medical, drug and alcohol testing, right to work check, qualifications, duediligenceand/or reference checks.

We reserve the right tocommencethe recruitment process prior to the closing date. Therefore, it is recommended to apply as soon as possible.

Agency applications will not be accepted.