Kids’ Access & Pathways Specialist

Victorian Government; Melbourne; On-site; AUD 65,000 - 90,000; Full time

Job summary

The Victorian Government is launching Thriving Kids to streamline access to allied health supports for children and families in Melbourne. As an Access and Pathways Officer, you will play a key role in welcoming families, understanding needs and guiding them to the right supports.

Fix‑term roles based in Coburg will involve intake conversations, triage decisions and close collaboration with multidisciplinary teams to ensure timely and coordinated responses.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to listen, ask questions and assess family needs.
• Experience in intake, triage or service navigation is desirable.

Responsibilities

• Provide a welcoming, family-centred first point of contact across face-to-face, telephone and digital channels.
• Conduct intake conversations to understand strengths, needs and priorities.
• Perform service-level triage to determine the most appropriate pathway within established frameworks.
• Connect families with Thriving Kids supports and allied health colleagues.
• Provide information, referrals to health, education and community services when Thriving Kids is not the best fit.
• Collaborate with allied health practitioners and the multidisciplinary team.
• Build relationships with early childhood services, schools and local government.
• Identify when specialist input is required and facilitate escalation.
• Contribute to ongoing development of intake, triage and pathway processes.

Skills

Communication skills

Interpersonal skills

Active listening

Multidisciplinary collaboration

Risk awareness

Job description

The Victorian Government is launching Thriving Kids to streamline access to allied health supports for children and families in Melbourne. As an Access and Pathways Officer, you will play a key role in welcoming families, understanding needs and guiding them to the right supports.

Fix‑term roles based in Coburg will involve intake conversations, triage decisions and close collaboration with multidisciplinary teams to ensure timely and coordinated responses.