Intake & Pathways Specialist

Department-of-Education-1; Melbourne; On-site; AUD 70,000 - 90,000; Part time

Job summary

Department of Education Victoria is seeking Access and Pathways Officers to support families as they access Thriving Kids allied health supports. You will be the first point of contact, listening to families and guiding them to the most appropriate pathway based on needs.

Based in Coburg, you will work across face-to-face, phone and digital channels, undertaking intake conversations, triage, and referrals while collaborating with allied health practitioners and the broader team to ensure timely

Qualifications

• Strong communication and interpersonal skills to engage families from diverse backgrounds.
• Experience in intake, assessment, triage, service navigation or related field.
• Ability to gather and interpret information to identify appropriate pathways.
• Collaborative skills to work within a multidisciplinary team.

Responsibilities

• Provide welcoming, family-centred intake across face-to-face, phone, and digital channels.
• Conduct intake conversations to understand needs and priorities and perform service-level triage.
• Identify the most appropriate Thriving Kids pathway and connect families to supports.
• Offer information, referrals, and navigation to health, education, and community services when needed.
• Collaborate with allied health practitioners and multidisciplinary teams for timely responses.
• Build relationships with early childhood services, schools, health and local government.
• Recognise when clinical input is required and escalate risks appropriately.
• Contribute to ongoing development of intake, triage and pathway processes.

Skills

Communication

Interpersonal skills

Intake experience

Triage

Job description

Department of Education Victoria is seeking Access and Pathways Officers to support families as they access Thriving Kids allied health supports. You will be the first point of contact, listening to families and guiding them to the most appropriate pathway based on needs.

Based in Coburg, you will work across face-to-face, phone and digital channels, undertaking intake conversations, triage, and referrals while collaborating with allied health practitioners and the broader team to ensure timely