Key Account Manager – Critical Infrastructure Operations

IKG Talent; Melbourne; Hybrid; AUD 90,000 - 120,000; Full time

Job summary

IKG Talent in Melbourne is seeking a Key Account Manager for Critical Infrastructure Operations to act as the trusted client contact and oversee service delivery across operations, engineering and delivery teams.

The role focuses on contract performance, SLA/KPI management, and cross-team coordination, ensuring seamless handovers from construction to live operations. Melbourne-based with hybrid flexibility, travel to sites may be required.

Qualifications

• 5+ years in client account management, service delivery, or operations.
• Experience with data centre, construction, facilities management, or commercial real estate.
• Strong contract/SLA management and stakeholder engagement experience.
• Excellent communication and relationship-building skills.
• Proactive, detail-oriented approach in fast-paced environments.

Responsibilities

• Act as primary client contact, managing day-to-day communications and service expectations.
• Oversee contractual performance, SLAs, KPIs, and compliance requirements.
• Coordinate client projects across construction, operations, and facilities teams.
• Manage project handovers from construction to live operations.
• Build trust-based relationships with client stakeholders, advocating their needs internally.
• Support incident resolution with timely, transparent cross-team coordination.
• Lead client meetings, business reviews, and performance reporting.
• Drive continuous improvement in service delivery and operational processes.

Skills

Client account management

SLA management

Stakeholder engagement

Communication

Relationship building

Operational delivery

Proactive, detail-oriented

Job description

Key Account Manager – Critical Infrastructure Operations

Key AccountManager – Critical Infrastructure Operations

About the Role

Join a growing infrastructure organisation as aKey Account Manager, serving as the trusted point of contact for key clients. Thisnon-sales rolefocuses on delivering consistent service excellence, managing ongoing relationships with primary customers, and coordinating across operations, engineering, and delivery teams.

Key Responsibilities

• Act as primary client contact, managing day-to-day communications and service expectations
• Oversee contractual performance, SLAs, KPIs, and compliance requirements
• Coordinate client projects across construction, operations, and facilities teams
• Manage project handovers from construction to live operations
• Build trust-based relationships with client stakeholders, advocating their needs internally
• Support incident resolution with timely, transparent cross-team coordination
• Lead client meetings, business reviews, and performance reporting
• Drive continuous improvement in service delivery and operational processes

What You'll Bring

• 5+ yearsin client account management, service delivery, or operations withindata centre, construction, facilities management, or commercial real estate
• Strongcontract/SLA managementand stakeholder engagement experience
• Proven ability to balance client expectations with operational delivery
• Excellent communication and relationship-building skills
• Proactive, detail-oriented approach in fast-paced environments

Additional Information

• Two positions availablein Melbourne with hybrid flexibility
• Occasional travel to operational sites required