Key Account Manager

DHL Global Forwarding (Australia) Pty Ltd.; Sydney; On-site; AUD 90,000 - 140,000; Full time

Job summary

DHL Group is seeking a commercially minded Key Account Manager to join DHL Global Forwarding in Sydney, Australia. Based in Matraville, you’ll own a portfolio of strategic customers and report to the Manager of Key Accounts.

This relationship-focused role requires turning customer needs into opportunities and delivering sustainable growth with Sales, Operations and Product teams. You’ll manage a portfolio, identify opportunities, drive retention and procurement of profitable growth while

Qualifications

• Experience in key account management or managing major customer portfolios.
• Strong relationship-building and negotiation skills for commercial outcomes.
• Ability to collaborate with cross-functional teams including Sales, Operations and Product.

Responsibilities

• Manage and grow a portfolio of key customer relationships.
• Identify new business and revenue opportunities within existing accounts.
• Drive customer retention, contract renewals and profitable growth.
• Build and maintain a healthy sales pipeline.
• Lead regular customer meetings and business reviews.
• Work closely with internal teams to deliver solutions for customers.
• Keep customer and opportunity information up to date in the CRM.
• Deliver against growth, profitability and customer satisfaction objectives.

Job description

Key Account Manager

Build strong partnerships. Create opportunities. Drive growth.

We’re looking for a commercially minded Key Account Manager to join DHL Global Forwarding and take ownership of a portfolio of strategic customers.

Based in Matraville, Sydney, you’ll report to the Manager of Key Accounts.

This is a relationship-focused role where you’ll work closely with customers to understand their business, identify new opportunities and strengthen long-term partnerships. You’ll also collaborate across Sales, Operations and Product teams to turn customer needs into practical solutions and deliver sustainable growth.

What you’ll be doing

• Manage and grow a portfolio of key customer relationships
• Identify new business and revenue opportunities within existing accounts
• Drive customer retention, contract renewals and profitable growth
• Build and maintain a healthy sales pipeline
• Lead regular customer meetings and business reviews
• Work closely with internal teams to deliver the right solutions for customers
• Keep customer and opportunity information up to date within the CRM
• Deliver against growth, profitability and customer satisfaction objectives

What you’ll bring

You’ll be someone who enjoys building relationships and understands how to turn customer needs into commercial opportunities. You’re confident working with different stakeholders, comfortable having commercial conversations and motivated by delivering results.

If you’re looking for a role where you can build meaningful customer partnerships, uncover new opportunities and make a real impact on growth, we’d love to hear from you.

Ready for your next opportunity with DHL Global Forwarding? Apply today.