Key Account Manager

Linfox; Sydney; On-site; AUD 90,000 - 130,000; Full time

Benefits offered by this job

12 weeks parental leave

Career development opportunities

Dining and adventure benefits

Job summary

BevChain, a Linfox subsidiary, is experiencing growth and is seeking a dynamic Key Account Manager to lead a portfolio of valued customers across our national network. As the primary relationship owner, you will govern performance, retention and strategic growth, coordinating with customers and internal teams to ensure contracted services are delivered.

You will build trusted governance with operational, commercial and executive stakeholders, develop account plans, identify growth opportunities

Qualifications

• Experience managing strategic customer relationships within logistics, warehousing, transport or FMCG.
• Experience in key account management, customer relationship management or commercial account mgmt.
• Strong customer governance and stakeholder engagement across operational, commercial and executive levels.

Responsibilities

• Manage a portfolio of customer accounts, ensuring contracted services and performance measures are delivered.
• Build trusted relationships with operational, commercial and executive stakeholders to support customer retention and growth.
• Establish and maintain customer governance frameworks, including operational, business, strategic and executive reviews.
• Develop account plans that identify strategic priorities, commercial opportunities, operational risks and continuous improvement initiatives.
• Identify and support opportunities to grow share of wallet, expand services and renew customer agreements.
• Monitor customer performance, analyse operational and commercial data, and translate insights into practical recommendations.

Skills

Strategic account mgmt

CRM & relationship mgmt

Stakeholder engagement

Data analysis

Problem solving

Tools

CRM software

Job description

Here at BevChain, a wholly-owned subsidiary of Linfox, we areleaders in beverage supply chain solutions. As industry specialists, we partner with major customers, including some of Australia's top beer, wine, spirits, and non-alcoholic beverage brands. Our mission is to provide our customers with a competitive advantage through industry leading innovations in safety, sustainability and efficiency. Linfox is Asia Pacific's largest privately owned logistics business, and BevChain benefits from Linfox'sextensivescale,resources andlogistics network. Create a career to be proud of. Expect all this and more when you join us at BevChain.

What does the job look like?

BevChain is experiencing an exciting period of growth and investment, and we're looking for a dynamic and commercially focused Key Account Manager to manage a portfolio of valued customers across our national network.

As the primary relationship owner for your customers, you'll be responsible for their governance, performance, retention and strategic growth. You'll work closely with customers and internal teams to ensure contracted services are delivered; issues are proactively managed and opportunities for continuous improvement and growth are identified.

• Manage a portfolio of customer accounts, ensuring contracted services and performance measures are delivered.
• Build trusted relationships with operational, commercial and executive stakeholders to support customer retention and growth.
• Establish and maintain customer governance frameworks, including operational, business, strategic and executive reviews.
• Develop account plans that identify strategic priorities, commercial opportunities, operational risks and continuous improvement initiatives.
• Identify and support opportunities to grow share of wallet, expand services and renew customer agreements.
• Monitor customer performance, analyse operational and commercial data, and translate insights into practical recommendations.

Are you the one? You bring a proactive and solutions-focused approach, with the ability to balance customer expectations, contractual requirements, operational performance and commercial priorities.

• Experience managing strategic customer relationships within logistics, supply chain, warehousing, transport or FMCG.
• Experience in key account management, customer relationship management or commercial account management.
• Strong customer governance and stakeholder engagement skills across operational, commercial and executive levels.
• The ability to identify and support customer growth, contract renewals, service expansion and continuous improvement opportunities.
• Experience managing customer issues and escalations while coordinating cross-functional teams.

What's in it for me?

• 12 weeks paid parental leave and return to work bonus for eligible employees
• Career development opportunities and mentoring programs
• Access to a range of benefits across dining and adventure, travel and health and well-being
• The chance to work in a high-performing team where your contributions truly make an impact

At Linfox, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply.

Sound like you?

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet BevChain's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

To find out more about opportunities at Linfox, visit www.linfox.com/careers

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