Key Account Manager

Reflections Holidays; Newcastle City Council; On-site; AUD 100,000 - 150,000; Full time

Benefits offered by this job

Discounts on personal travel and park‑

Friends and family park discounts

Additional Leave Benefits including购买留

Salary sacrificing & novated lease

Wellbeing programs and EAP

Job summary

Reflections Holidays is seeking an experienced Account Manager to grow revenue across Reflections' Group, Corporate and Government accounts. You will build trusted partnerships, develop strategic account plans and monitor performance to drive retention and growth.

You will collaborate with cross-functional teams to tailor proposals, renewals and commercial agreements, while leveraging customer insights to maximise ROI and long-term value. Regular travel and a valid driver’s licence are required.

Qualifications

• Three years’ account management and sales experience with proven growth and retention ability.
• Strong strategic account planning and commercial acumen to analyse performance and risks.
• Excellent relationship-building, negotiation and influencing skills across stakeholders.
• Clear communication and organisation skills; experience preparing proposals/reports; CRM usage.
• Current Driver’s Licence and ability to travel regularly.

Responsibilities

• Building trusted partnerships with key clients and identifying growth opportunities.
• Developing strategic account plans to drive account growth, retention, and long-term value.
• Monitoring revenue, pipeline and account performance to identify opportunities and risks.
• Collaborating with Park Operations, Reservations, Revenue and Marketing to deliver client requirements.
• Developing and negotiating proposals, renewals and commercial agreements.
• Using customer insights and performance data to strengthen customer partnerships and improve performance.

Skills

Account Management

Sales Experience

Strategic Planning

Relationship Building

Negotiation

Communication

Travel

Driver's Licence

Tools

CRM Systems

Sales Management Systems

Job description

Grow revenue and strengthen key Reflections' Group, Corporate and Government accounts by building trusted partnerships with clients, driving retention and identifying new growth opportunities across the Reflections portfolio.

About Us

At Reflections Holiday Parks, we proudly care for 40 unique destinations, all located on iconic NSW Crown Land. Our purpose is to share nature’s playground with our guests in a way that gives back to our communities and nurtures the environment.

The Duties

Working closelywith commercial and operational teams, in a typical day you may find yourself:

• Building trusted partnerships with key clients and identifyinggrowth opportunities.
• Developing strategic account plans to drive account growth,retention, and long-term value.
• Monitoring revenue, pipeline and account performance to identifyopportunities and risks.
• Collaborating with Park Operations, Reservations, Revenue andMarketing to deliver client requirements.
• Developing and negotiating proposals, renewals and commercialagreements.
• Using customer insights and performance data to strengthen customerpartnerships and improve performance.
  

About You

To be successful in this role, you will be able to:

• Develop and execute strategic account plans aligned to customer priorities, business opportunities and growth objectives.
  
• Build influential relationships with customers and internal stakeholders to drive collaboration, engagement and commercial outcomes.
  
• Demonstrate customer value by understanding needs, measuring outcomes and delivering solutions that support customer success and ROI.
  
• Develop and implement effective sales strategies that clearly communicate value, influence stakeholdersand convert opportunities.
  
• Identify and prioritise opportunities by managing a portfolio effectively, qualifying prospects and targeting high-value growth opportunities.
  

What are we looking for?

• Minimum three years’ of demonstratedaccount management andsales experience with a proven ability to grow accounts, achieve revenuetargets and retain key customers.
• Strong strategic account planning and commercial acumen, with theability to analyse performance, identify opportunities and risks, anddevelop effective growth strategies.
• Strong relationship-building, negotiation and influencing skills,with the ability to engage key decision-makers and diverse internal andexternal stakeholders.
• Excellent communication and organisation skills, includingexperience preparing proposals and reports, managing competing priorities,and using CRM and sales management systems effectively.
• Current Driver’s Licence
• Ability to travel on a regular basis
• Strong alignment with Reflections Holidays ethos, “Life’s betteroutside”
  

The Perks

In addition to a competitive salary, you will have access to:

• Discounts on personal travel & access to a friends and family discount to our parks;
  
• Additional Leave Benefits including opportunity to purchase leave, a parental leave gap payment & birthday leave
  
• Salary sacrificing & novated lease options;
  
• Wellbeing initiatives including Employee Assistance Program, annual flu vaccinations & activities/events that foster a sense of connection and belonging.
  

We are an Equal Opportunity Employer.

Aboriginal and/or Torres Strait Islander people are encouraged to apply.

We are proud to be the first holiday park group to be certified as a social enterprise, so you can be assured that we do business for good. Our profits are aligned to our purpose in four key ways – Social, Culture, Environment, and Economic.