Key Account Manager

Cleanaway Waste Management; Brisbane; On-site; AUD 120,000 - 160,000; Full time

Benefits offered by this job

Attractive salary package

Career development opportunities

Paid parental leave

Annual employee share plan

Novated leasing

Flu vaccinations

EAP access

Discounts on private health insurance

Company discounts

Job summary

Cleanaway Waste Management is seeking an experienced Key Account Manager to drive retention, strengthen long-term partnerships, and optimise commercial outcomes across a portfolio of strategic accounts in Queensland and the Northern Territory.

You will lead contract renewals, develop pricing strategies, and deliver integrated cross-service solutions while travelling as needed. The role is based in Brisbane within a growing, collaborative team focused on results and excellence in customer service.

Qualifications

• You are an experienced Key Account Manager with ability to manage complex B2B portfolios.
• Strong negotiation, relationship management and influencing capability.
• Demonstrated commercial and financial acumen.
• Consultative farmer style approach focused on retention and growth.
• Strong stakeholder management across internal and external groups.

Responsibilities

• Manage a portfolio of key accounts across total waste management services.
• Deliver retention, renewals and revenue growth against portfolio targets.
• Develop and execute account plans to maximise revenue, margin and share of wallet.
• Lead contract renewals, pricing strategies and commercial negotiations.
• Prepare and manage quotes, tenders and proposals.
• Identify and deliver cross-sell opportunities across service lines.
• Collaborate with internal teams to deliver a unified customer proposition.
• Maintain accurate CRM, pipeline and forecasting data using tools including Power BI and Salesforce.

Skills

Negotiation

Relationship management

Influencing

Tools

Power BI

Salesforce

Job description

What You’ll Do

We transform waste into resources and renewable energy. When you start to think of waste as a resource, it opens a world of possibilities. Join us and contribute to making a sustainable future possible, together!

The Opportunity

As a Key Account Manager, you will be responsible for driving customer retention, developing long lasting relationships, and delivering commercial optimisation across a portfolio of strategic accounts. This role focuses on building long-term partnerships, driving contract renewals, shaping pricing strategies, and delivering integrated, cross-service solutions across a coordinated key account customer base. This is an exciting position based in Brisbane, and you will join a growing and talented team that prides itself on great team work, adaptability and a getting results. The role requires an element of travel, with responsibility for managing a key account portfolio across Queensland, as well as the Northern Territory. Travel is as needed basis.

Customer & Portfolio Management

• Manage a portfolio of key accounts across total waste management services
• Deliver retention, renewals and revenue growth against portfolio targets

Commercial & Financial Performance

• Develop and execute account plans to maximise revenue, margin and share of wallet
• Lead contract renewals, pricing strategies and commercial negotiations
• Prepare and manage quotes, tenders and proposals

Growth & Collaboration

• Identify and deliver cross-sell opportunities across service lines
• Collaborate with internal teams to deliver a unified customer proposition

Governance & Reporting

• Maintain accurate CRM, pipeline and forecasting data using a extensive suite of tools including power BI and Salesforce

About You

You are an experienced Key Account Manager who thrives in complex environments and understands how to balance customer value with commercial outcomes.

You Will Bring

• Proven experience managing key or national accounts in a multi service or complex B2B environment
• Strong negotiation, relationship management and influencing capability
• Demonstrated commercial and financial acumen
• A consultative farmer style approach focused on retention and growth
• Strong stakeholder management across internal and external groups
• High discipline in CRM, reporting and account planning

Experience in FMCG, waste, environmental services, logistics, infrastructure or industrial services is highly regarded.

Why join Cleanaway?

We are Australia’s largest company in this sector, providing essential services to millions of customers and communities nationally. As a national, high growth, ASX-listed organisation with more than 10,000 employees, our goal is to be recognised by our customers as the most innovative and sustainable waste management company. We are committed to achieving this while delivering industry-leading health, safety and environmental (HSE) performance.

• Attractive salary package
• Career development opportunities
• Paid parental leave
• Great company benefits: Annual employee share plan offer, novated leasing, optional flu vaccinations, EAP access, discounts on private health insurance, company discounts + much more!

Our Process

We are dedicated to improving employment outcomes and encourage applications from Aboriginal and Torres Strait Islander peoples. We also welcome candidates of all ages, abilities, gender identities, experiences (including veterans), and cultural backgrounds. Our recruitment process involves a number of checks including, but not limited to, criminal history, medicals, drug & alcohol testing, as well as verification of qualifications, licences and right-to-work status. If you require any adjustments during the recruitment process, please contact us by emailing [e-mail] .

Join us on our exciting journey towards a sustainable future

Applications close: 13 Nov 2026 E. Australia Standard Time

Vacancy No 525678

Work Type Permanent - Full Time

Location Northgate QLD Australia

Categories Sales