Key Account Manager

Highgate Air; Adelaide; On-site; AUD 90,000 - 150,000; Full time

Job summary

Highgate Air is seeking an Eastern Key Account Manager to oversee revenue, gross profit and customer retention across SA, VIC, NSW and QLD. You will lead strategic accounts, grow share of wallet, and drive opportunities across products and services.

The role requires strong relationship building, commercial acumen, and the ability to travel interstate to client sites with multi-stakeholder interactions. You will partner with Internal Sales, Projects, Technical Support and Finance to ensure

Qualifications

• Proven experience in key account management, business development or solution selling.
• Strong commercial judgement and ability to handle multiple stakeholder levels.
• Disciplined CRM use and travel across a large territory.

Responsibilities

• Maintain strong customer relationships and grow share of wallet.
• Identify new strategic customers and drive opportunities across products and services.
• Manage commercial relationships and own revenue outcomes across a broad portfolio.

Skills

Key account management

Business development

Solution selling

Stakeholder management

Tools

CRM

Job description

The Eastern Key Account Manager owns revenue, gross profit, customer retention and growth across an assigned portfolio of strategic Highgate Air customers in SA, VIC, NSW and QLD.

The role is focused on managing high-value accounts that meet the business’s annual spend threshold. The portfolio can change during the year based on forecast spend, strategic fit and business priorities.

Core responsibilities include maintaining strong customer relationships, growing share of wallet, identifying new strategic customers, managing commercial relationships, and driving opportunities across parts, systems, training, reliability programs, projects and engineered solutions.

The role incurs a lot of interstate travel, with regular site visits and multi-stakeholder interactions across operational, technical, procurement and leadership contacts. Internal Sales generally handles day-to-day enquiries and quoting, while the Key Account Manager owns the broader commercial strategy, customer direction and revenue outcome.

The position works closely with Internal Sales, Projects, Technical Support, Marketing, Finance, Operations and senior leadership to make sure customer needs are understood, opportunities are progressed, and internal handovers are clear.

Success is measured through portfolio revenue, gross profit, customer retention, existing account growth, new strategic customers, site visits, MSIs, CRM discipline and account planning.

The ideal person has proven experience in key account management, business development or solution selling, strong commercial judgement, confidence dealing with multiple stakeholder levels, disciplined CRM use, and the ability to travel regularly across a large territory. Experience in mining, civil, agriculture, transport, mobile equipment A/C systems, fleet maintenance or reliability programs is highly valuable.

In simple terms: this role owns the strategic customer relationships that protect and grow Highgate Air’s eastern region revenue.