Key Account Coordinator

Ridley Corporation; Brisbane; On-site; AUD 60,000 - 90,000; Full time

Job summary

Ridley Corporation is seeking a Customer Key Account Coordinator to support key corporate accounts, including Nutrien and Elders, through customer service, commercial administration, reporting and order management.

You will help strengthen customer relationships, support business growth and identify opportunities to improve processes and service delivery within the Fertilisers team.

Qualifications

• Experience in customer service, commercial administration or a similar role.
• Strong analytical skills and attention to detail.
• Excellent organisation and time management.
• Proficiency in Microsoft Office, particularly Excel.
• A collaborative approach and commitment to continuous improvement.

Responsibilities

• Manage key account administration and customer enquiries.
• Coordinate quotations, contracts, orders, deliveries, payments and reconciliations.
• Maintain accurate reporting, dashboards and rebate reconciliations.
• Analyse sales performance and identify growth and improvement opportunities.
• Build strong relationships with customers and varied internal stakeholders.
• Collaborate across business functions to support customer outcomes and service continuity.
• Identify process improvements to enhance customer experience and operational efficiency.

Skills

Customer service

Commercial administration

Analytical skills

Excel

Time management

Communication

Problem solving

Team collaboration

Tools

SAP

Power BI

Reporting systems

Job description

We are seeking a Customer Key Account Coordinator to join our Fertilisers team.

Reporting to the Manager Customer Experience Specialists, you will support key corporate accounts, including Nutrien and Elders, through customer service, commercial administration, reporting and order management. You’ll help strengthen customer relationships, support business growth and identify opportunities to improve processes and service delivery.

Key Responsibilities

• Manage key account administration and customer enquiries.
• Coordinate quotations, contracts, orders, deliveries, payments and reconciliations.
• Maintain accurate reporting, dashboards and rebate reconciliations.
• Analyse sales performance and identify growth and improvement opportunities.
• Build strong relationships with customers and varied internal stakeholders.
• Collaborate across business functions to support customer outcomes and service continuity.
• Identify process improvements to enhance customer experience and operational efficiency.

About You

You are organised, customer-focused and proactive, with strong communication and problem-solving skills.

You will bring:

• Experience in customer service, commercial administration or a similar role.
• Strong analytical skills and attention to detail.
• Excellent organisation and time management.
• Proficiency in Microsoft Office, particularly Excel.
• A collaborative approach and commitment to continuous improvement.

Experience with corporate accounts, SAP, Power BI, reporting systems or supply chain operations will be highly regarded.

Why Join Ridley?

• Contribute to key customer relationships and business growth.
• Work collaboratively across the Fertilisers business.
• Build your skills and access career development opportunities within a leading Australian agribusiness.