Key Account Coordinator

Linfox; Adelaide; On-site; AUD 65,000 - 85,000; Full time

Benefits offered by this job

12 weeks parental leave

Career development opportunities

Mentoring programs

Dining and adventure benefits

Job summary

Linfox Intermodal in Adelaide is seeking a commercially minded Key Account Coordinator to partner with customers across Road and Rail. You will blend customer insight with data to improve service performance and identify growth opportunities.

You will build strong relationships, prepare reviews and proposals, analyse trends, and coordinate across Operations and Commercial teams. A proactive, organized approach and strong Excel/PowerPoint skills are essential.

Qualifications

• Experience supporting customer accounts and review meetings in transport/logistics.
• Ability to prepare reports, presentations and performance updates.
• Strong analytical and problem-solving skills to turn data into insights.
• Advanced Excel and PowerPoint; exposure to Power BI and SAP is advantageous.
• Understanding of commercial drivers and account management principles.
• Proactive, organized and self-motivated with focus on customer outcomes.

Responsibilities

• Build strong customer relationships and act as a key contact for account support, service delivery and performance.
• Prepare customer review packs, QBRs, commercial proposals, reports and business presentations.
• Analyse operational and commercial data to identify trends, risks, improvement opportunities and areas for account growth.
• Provide clear performance insights and reporting to support customer and business decision-making.
• Partner with Operations, Commercial and support teams to coordinate customer requirements and deliver service commitments.
• Support debtor management and working capital activities across the customer portfolio.

Skills

Customer relationships

Analytical mindset

Excel

PowerPoint

Power BI

SAP

Data analysis

Presentation skills

Stakeholder management

Transport/logistics knowledge

Tools

SAP

Power BI

Job description

Here at Linfox we believe together, anything is possible. Use sophisticated technology to deliver everyday essentials and natural resources for Australia’s biggest companies. Work with major customers in retail, healthcare, government and defence. Shape the future of logistics with industry leading innovations in safety, sustainability and efficiency. Create a career to be proud of. Expect all this and more when you join Linfox.

What does the job look like?

Linfox Intermodal has a unique opportunity for a commercially minded Key Account Coordinator to join our team and help shape the way we partner with our customers across Road and Rail operations along the East-West corridor. This opportunity is suitable to someone who enjoys working with customers, digging into data and turning operational insights into meaningful outcomes. Working across a diverse customer portfolio, you'll gain exposure to both the commercial and operational sides of the business, partner with key stakeholders to strengthen customer relationships and improve service performance whilst identifying opportunities for growth

This is a full-time permanent opportunity based either in Kewdale, Western Australia or Regency Park, South Australia, with a working schedule of Monday - Friday from 8:00am - 4:00pm. Key areas:

• Build strong customer relationships and act as a key contact for account support, service delivery and performance
• Prepare customer review packs, QBRs, commercial proposals, reports and business presentations
• Analyse operational and commercial data to identify trends, risks, improvement opportunities and areas for account growth
• Provide clear performance insights and reporting to support customer and business decision-making
• Partner with Operations, Commercial and support teams to coordinate customer requirements and deliver service commitments
• Support debtor management and working capital activities across the customer portfolio

Are you the one?

We're looking for someone who can combine strong customer relationship skills with commercial curiosity and an analytical mindset. You may come from transport operations, customer service, account coordination or an account management environment and be ready to broaden your commercial exposure. You can demonstrate:

• Experience supporting customer accounts and customer review meetings, ideally within the transport/logistics industry
• Confidence preparing reports, presentations and performance updates for customers and internal stakeholders
• Strong analytical and problem-solving capability, with the ability to turn data into practical insights and actions
• Advanced Excel and PowerPoint skills, with exposure to Power BI, SAP or similar business systems highly regarded
• An understanding of commercial drivers, customer relationships and account management principles
• A proactive, organised and self-motivated approach, with a genuine focus on customer outcomes and continuous improvement

What's in it for me?

• 12 weeks paid parental leave and return to work bonus for eligible employees
• Career development opportunities and mentoring programs
• Access to a range of benefits across dining and adventure, travel and health and well-being
• The chance to work in a high-performing team where your contributions truly make an impact

At Linfox, we focus on providing an inclusive and diverse workplace where our people can perform at their best. We welcome and encourage applications from people of all backgrounds, identities and perspectives; with people of diverse genders, ages, religions, abilities, sexual orientations and cultures (including Aboriginal and Torres Strait Islander peoples) encouraged to apply.

We kindly request no unsolicited resumes or approaches from Recruitment Agencies. Linfox is not responsible for any fees related to unsolicited resumes.

Further information

You will be required to meet Linfox's employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

To find out more about opportunities at Linfox, visit www.linfox.com/careers