Kalgoorlie Client Services Officer - Frontline Admin

Centrecare; Kalgoorlie; On-site; AUD 65,000 - 75,000; Full time

Benefits offered by this job

Accommodation support

Salary packaging

Annual leave loading

Extra leave

Professional development

Health cover discount

Insurance to/from work

Employee assistance

Cultural support

Job summary

Centrecare in Kalgoorlie seeks an organised administrative support officer to be the first point of contact for clients. You will manage calendars, answer calls, and assist with enquiries while supporting the team. This full-time role includes accommodation assistance and enhanced leave benefits, within a not-for-profit organisation delivering counselling and community services.

Join a community-focused organisation delivering counselling, support and training services across multiple locations.

Qualifications

• Certificate III or higher in Business, Business Administration or other relevant fields.
• Experience as first point of contact handling customer inquiries and multi-line phone system.
• Ability to oversee the day-to-day operation of an office and associated equipment and supplies.
• Ability to take high-quality minutes of meetings.
• Excellent computer skills to include data entry and typing.
• Ability to work as part of a team and independently.
• Regional zone allowance included in annual salary.
• Accommodation support of $300 per week for 12 weeks.
• Salary packaging options up to $15,900, increase your take home pay.
• Annual leave loading at 17.5%.
• Extra 10 days leave per year pro rata.
• Access to professional development and training.
• Discounted corporate health cover provided for by Bupa and Medibank Private.
• Insurance cover to and from work.
• Employee Assistance Program.
• Management Supervision.
• Aboriginal staffprovided with cultural support through the Cultural Leads.

Responsibilities

• Manage multiple calendars for appointment bookings.
• Answer calls promptly and in a courteous manner.
• Ability to handle multiple queries and follow procedures for multiple different services offered.
• Attend to general enquiries and provide assistance where possible, including referring to other branches or agencies.
• Support the team and managers as needed.

Skills

Customer service

Telephone system

Data entry

Team collaboration

Office administration

Education

Certificate III in Business Administration

Tools

Microsoft Office

Data entry systems

Job description

Centrecare in Kalgoorlie seeks an organised administrative support officer to be the first point of contact for clients. You will manage calendars, answer calls, and assist with enquiries while supporting the team. This full-time role includes accommodation assistance and enhanced leave benefits, within a not-for-profit organisation delivering counselling and community services.

Join a community-focused organisation delivering counselling, support and training services across multiple locations.